The shopping Centre is well maintained, in fact the staff in this entire 5 floors are super helpful including the security staff. . So kudos to all of you all. Keep it up, it makes shopping a breeze.

However, the supermarket area in the basement falls behind and pales in comparison. The shelves placement are confusing, stacked in different directions, the items all over the place. The signage not visible enough; the bar code labeling not readable (waited 15 minutes to retrieve the bar code). The grouping of the items doesn’t make sense. The tills are slow, super slow. sM cashiers used to be a gem to watch, very fast and efficient even in the supermarket. The cashiers must be told to wipe the counter regularly but also especially because they handle frozen and fresh produce. On two occasions I was in this counter where clearly there were drippings from either meat or chicken (I mean really dripping not merely dampened). The cashier proceeded to with doing the scanning while the customer placed her items on the counter, the customer’s bag of toilet paper wet. When the customer was done, the cashier attempted to wipe the counter with a stack of brown bags she had which obviously did not solve the problem and made matters even worse. Yikes! That was very unhygienic. In another occasion, the direction of the queue was wrong whereby the bagger was in the way of the cashier. In another occasion the bagger tried in vain to fit the bag of toilet rolls in a brown bag that was very visibly smaller 🙈. All of these happened while the lady marked assistant manager was pacing through assisting with authorizing codes but did not pay attention with the situation at the tills and the customers’ care. I hope the SM management will take these issues seriously. I don’t blame the staff, I blame the SM Supermarket management. Please Invest in training your staff, they deserve that treatment and care from management.