I recently had the displeasure of staying at Movenpick Hotel Colombo, and I must say it was a dreadful experience. I feel compelled to share my disappointment. Here are the numerous issues I encountered during my stay:

1. Appalling Restaurant Service: The restaurant service at Movenpick Hotel Colombo was shockingly bad. Every single order took an excruciatingly long time to be served, with waiting times of at least an hour. The wait staff seemed disinterested and unresponsive, making the dining experience highly frustrating. The same lack of attentiveness extended to room service as well, where requests went unanswered and were met with prolonged delays.

2. Abysmal Room Service: The quality of room service at this hotel was far below acceptable standards. Our rooms were not cleaned until late in the afternoon, with housekeeping staff seeming utterly disorganized and inefficient. Adding to the frustration, the phones in all the rooms were non-functional, leaving guests with no means to contact the staff. Each time we needed something, we were forced to call the reception on their mobile phones, only to be met with further unresponsiveness.

3. Unhygienic Conditions: The lack of cleanliness and maintenance at Movenpick Hotel Colombo was shocking. Upon checking in, we discovered a conspicuous stain in the boiler (kettle) of our room. This level of negligence is simply unacceptable for a hotel of this supposed caliber. It raises serious concerns about the overall hygiene standards and the lack of attention to detail.

4. Faulty Room Access Cards: Another major inconvenience we faced was the malfunctioning room access cards. We were forced to make multiple trips to the reception desk simply to enter our own rooms. This not only wasted our valuable time but also demonstrated a lack of proper maintenance and upkeep.

In light of these numerous issues, I would avoid booking this hotel again.