I have been to a high tea at Galadari and also countless Dinner Buffets.

Atmosphere and Ambience:

Good seating area, fairly crowded some weekends and also for high teas. And there is a band playing in the weekends and its quite a nice feel to have dinner while enjoying the music. However, in terms of seating area being open and space, there is a lack of privacy specially when enjoying dinner and having conversations with friends, family or loved ones as the tables are all in close proximity. If your a big family and tends to have a attention grabbing laughter, or are loud with conversations it tends to cause a  disturbance to the ones seated next to you, so 6/10 for the ambience and atmosphere. Something needs to be done about this thou.

Food and Beverage:

If you visit for a high tea or dinner, the food is served in buffet style hosting various cuisines both continental and inter-continental. You will also encounter a live action station or two. And there is an entire room set up for desserts. In context of the taste and quality of the food i would give them 4/10. This is one of the most oldest and well known hotels seated at the heart of colombo and when we pay high prices to enjoy a meal we expect the food quality and taste to be nothing short of exquisite and delicious.

The food tends to sometimes taste bland and many times i encountered the food to be abit cold and lacks that warmath you expect. I cannot personally say the food was over the top as there were way too many common varities that we eat every day. In terms of competition among other 4 star colombo hotels, Galadari in this sense have alot of catching up to do.

Also the food lacks in variety. Maybe increase in variety and diversity  which will cater to many differing taste palets, specially in the continental section rather than serving dhal and rice. Sometimes foreigners tend to visit our buffets to get a taste of 'Sri lankan' food and only to have them be served with dhal and rice is rather nothing short of disappointment. Galadari needs to be BOLD with their menu.

The dessert on the other and all taste the same. I kind of noted that the same dessert is served with differnt textures, colours and decorated differently. This is unfair and it reduces the diversity of desserts available because we are basically eating the same thing with different sizes and textures. I once encountered sugar pieces in a tart i was having. These things need to be fixed. And for desserts i would give a 4/10. For the price we pay, I'm assured people look for rather uncommon desserts to enjoy.

Staff and Service:

I will only give a 3/10 for their staff and service. Although the staff can be all smiles, sometimes we have to call them 4 different times to re-fill the water glasses or to send us some forks. Once we have the food and go for a second plate, we have to wait for quite sometime for someone to come and clean off the plates from the table. And they also never excuse themselves when re-filling water and it can come off as quite rude and abrasive specially when your in the middle of a conversation. So mind the etiquette there. And when you walk in to sign in, you must wait for someone to come and sign your reservation in and show the table. I found the reception near the Coffee shop inside where we have dinner to be empty many times without anyone there to assit you to your table.

Overall good experience but lost to improve on the basis of food, service and seating setting.