Went in here today to use the toilets and pretty much walked straight back out again. I went to use the disabled ones and they were all padlocked shut bar one. This one wouldn’t open so I waited for around 10 minutes in case someone was in there, however nobody came out. I gave up and went into the regular toilets… I wish I hadn’t. They stank of stale urine and there was toilet roll discarded all over the floor. I went to the end cubicle on the right which didn’t lock, so tried about 5 other stalls which all either didn’t lock, had no paper in, or were blocked/overflowing. Some I walked past even had no door! Complained about the state of the toilets to the attendant who was present, but he seemed too preoccupied tickling the floor in the same spot over and over with a brush, rather than to listen to the concerns I raised. Due to the state of these toilets I decided to leave and walk up the St John’s shopping centre instead to use theirs, which are far better maintained. On my way out however, two young ladies were heading to use the disabled toilets, to which a security guard stopped them to question where they were going. After they had explained they needed to use the disabled toilet, he claimed they did not look like they had any form of disability and forced them to use the regular toilets. As someone with an invisible disability/illness myself, this interaction has made me wary to visit the core again, as I worry how the rest of your staff are willing to treat other individuals who ‘do not appear disabled’.