GameStop — Attraction in Charlotte

Well I should have looked at the reviews before I went here yesterday. It has been over a year since I visited this location and let's just say the previous employee was way better. So my husband and I go in here looking for a controller after about 10 minutes looking at the same thing and he looked over several times without saying anything we go to checkout the employee says oh sorry I'm out of all controllers no you are not sorry if he would have did his job when we first came in as to a formal welcome and how can I help you all this could have been avoided . And with the conversation he was having I sensed slight prejudice and if that's how he truly feel he needs to find a job in another area seemingly since this area is 80% people of color. If corporate sees this this man needs to be...

I called saturday about the time and date for the release of a game. The information I was told didn't seem correct so I asked again and was told that indeed the first date and time I was given would be when I could pick the game up. Because I've been coming here a long time and I know the rules of retail I called again on sunday just to make sure. I was again told the game would come out at 9pm on Monday night when they close. So, since I called twice I got off work early because I was excited for said game. I get to the store at 8:40 to be told that I was given the wrong information and that I will have to comeback tomorrow and pick it up. Then why did I call twice and make sure that the game came out when y'all said it would before I took off...

Called Gamestop: "are you guys doing a midnight release for a game" Gamestop: "yes, as long as you've preorederd or paid full price" -Drives down to Gamestop pays full price for game- Thanks see you tonight... -Drives back to Gamestop at 9:30: STORE CLOSED - Manager in store looking out the glass: sorry store closed {Showing Manager fully paid receipt so he can just hand me my game} Called Manager on the store phone: "hey man you told me to come back i got my receipt wheres my game.. Manager: we've already given out the games and I've closed my register come back tomorrow... yea im going back, but not for a game!!! See...