El Rey Theater — Attraction in Chico

The discrimination of disabled persons here is UNREAL! Our line was at a standstill because a woman with a disability was being blockaded from entering the establishment with her service dog, not emotional support, service dog. The security team were agressive and dismissive. The man who seemed to be the security lead made the argument “this is my house, I can make whatever rules I want for my house. No animals allowed is on our website.” The woman attempted to explain her dog is not a pet, but a disability accommodation and aid. The security guy held firm. She kept her place in line as a gentlemen who appeared to be with her attempted to defend her and her right to enter with her service dog. He explained that based on California law, she was being discriminated against. The security guard held firm then attempted to verbally move her from her position, threatening to call the police and report her as trespassing. She asked if they were going to refund her ticket if they wouldn’t let her in, to which a man who seemed like he was maybe the house manager, agreed. In looking up the California disability laws, she does indeed, without question, hold the right to enter any space with her service animal. I also checked the website for the El Rey, it does say “no animals”, but completely fails to recognize that service animals are not not under the same restrictions. You should be ashamed of yourselves El Rey. It’s a shame that a place with a seemingly heartfelt desire to promote the arts in a community which needs the arts to continue to grow and thrive, that you would ignorantly and disgracefully discriminate against a person. Update. When we git I side, we saw another gentleman inside, who, while in line, had his service animal. I took a photo of his dog laying beside his chair in...

First time at the El Rey, and I liked it. Pretty smooth and organized check-in line (once they started checking us in late, but the late wasn't their fault. Titus and Rachel didn't get there til about 20-30 minutes before show time).

Seating was well spaced so we weren't all on top of each other. Concession lines moved pretty fast. I think their A/C was stuck "on" though. It was 8pm on February 3rd, yet the theater was easily 8 degrees colder than it was outside! Hopefully they fix that before the...

Not even a foot into the door and my shoes were sticking to the ground. No ventilation and the performer almost had a heat stoke on stage. If this is the only place to go to for concerts in Chico, I will be happily stay at home and watch a live concert on YouTube rather than worry about possibly needing a tetnis shot after a just trying to get a little music therapy. Honestly this place cannot be healthy for anyone. It's sad such a once beautiful theater has gone to such a...