The facility experience is GREAT; even being an adult you can have a lot of fun here, which I really enjoyed. I would have given 5 stars for the experience, but the service received was not so great. When we were checking in at the kiosks, we overheard that 5 or under would get a $5 discount. When we start to check in, the staff member didn't even ask how old our kids are, just assuming they should be full price. When paying for the service with cash, it seemed like it was a real inconvenience as she had to grab a pen to verify whether it was counterfeit or not. Then I remembered to ask if the discount was applied, she looked at me as if she was saying "Are you serious? Anything ELSE you need?"

When we finished our fun experience at the facility, we decided to get dippin dots. We were simply asking for prices, she again acted like we were asking all stupid questions and she didn't really want to deal with us. We are all human beings and we all have some bad days. I completely understand if she was having a bad day that day. This is a customer service industry, and it would make more sense if you could at least fake some enthusiasm while interacting with customers. We would still come back with no doubt, but would appreciate if the service can be improved meanwhile.

UPDATES: we attended a birthday party this past weekend and the friend who booked the party room from 3-5pm and was told we couldn't be in the room until 4pm. We were told that the booking is usually like that (only allowed to be in the party room for 1 hour). It was NOT stated when she booked the room online nor did she get a call to confirm this would be the case. We would really appreciate if the event management could look into this issue and get it resolved soon as the answers we got from the front desk was rather not reasonable.