GameStop — Attraction in DeKalb Township

It is rare to see a more public display of poor management within a 13 hour span...

I went in last night to buy a PS4 and the FF7 remake. At first I was taken back by the inappropriate music being played over the mans personal phone. Still I proceeded to attempt my purchase when a highschool aged employee comes from the back. The manager proceeds to berate her about her having been gone for two hours in front of myself and other customers. While she shouldn't be disappearing, him telling her off in front of customers just makes him look like he has no idea how to lead people. She looked miserable and about to cry. She said she was going to quit but then he responded quickly with a you won't cause you need this job. She took over wrapping the PS4 and asked him for the tape, instead of handing it to her, he tossed it on the counter for her to pick up herself.

He then disappeared into the back and left her to finish with the rest of the customers and myself. When she finally got around to looking for the game I requested. It wasn't properly logged into the system that they sold the last copy so she manually went through every game they had behind the counter until she went back to the manager in back to ask where it could be.

She came back with a it must've been sold or stolen but he doesn't know where it would be. Stupidly, I still proceeded to purchase the PS4. When I got home I noticed that it didn't have all the cords that were listed online that come with purchase so I called back and was told those cost extra. When looking online, I also noticed that there was a holiday discount that he failed to apply as well on the console. So I decided to return it first thing this morning.

Upon my arrival shortly after 10 am, it was abundantly clear that the manager was stoned out of his mind and was even joking with some of the other customers about smoking marijuana. Seeing no other alternative, I proceeded with the return. After several failed attempts and about 50 minutes later, he finally gave up on processing the return. The state of his mind too foggy to remember how to operate his register properly, the manager simply gave me money from the safe instead of processing...

My name is Andrew Ganion. I've been a loyal customer of this store since they opened this one. I even pre-ordered my games here and came back during college to pick them up. But today it turns out gamestop cannot uphold their pre-order promises anymore, and your pre-order bonus is suddenly a first come first serve basis as I was told my wife would not be getting one when she went to pick up the game. Even the company support line denied me what I paid for. no wonder gamestop is slowly dying. No fault to the employees at this gamestop but I wish they would have been honest with me as I would have just gotten it elsewhere to recieve my pre-order bonus which I can no longer get....

Not enough game selection, Gamestop used to have one of the coolest locations I ever have seen in dekalb. They downgraded into a store that hardly has much of an inventory. Every time I try to come here for a title, I end up having to drive to another GameStop to get the game I want. Considering that's over 30 miles away this has been inconvenient. Cricket Wireless has been long gone. GameStop needs more space for games and, All the merchandise from Thinkgeek. You would think they would expand into a larger GameStop again. I used to love going to the GameStop in my hometown. I remember when GameStop did things for the gamers like had events, Tournaments and,...