GameStop — Attraction in Epping

Beware of this GameStop. Female staff is rude, lies, and has no useful information about games or consoles. Go to Plaistow, Salem(mall), or Seabrook. Do not preorder at this GameStop, they will lie to you just to get you to preorder or keep your preorder at this store. GINA(the assistant manager) is rude, will lie about who she is, what her role is there, and has no idea what is going on for sales and specials. I bought a copy of Monster Hunter World. The case I brought up was a stock MHW case. When I got home I took the games out of the bag and realized I was given a GameStop generic case. I called and spoke to GINA (who also rang me out) and asked if i could get the real case she told me no, that the case is the only one they have and it belongs on the floor so people can see the case. I said there are plenty of games with generic cases on the floor and that I should be able to get that case. She still said no, I asked to speak or get the store managers name and she told me she was the store manager and that what she said was final. I called the Plaistow store and they told me to just come on down and they would give me the case. On the way there the district manager called me and told me he was sorry that I should not have been treated that way. There would be a $15 gift card and MHW case at Plaistow when I got there. I could go on and on but will end with this. Male staff here is courteous and knowledgeable, will help with anything, the blonde girl is also helpful. Management here is a joke and doesn't know what...

Was looking to buy a new Xbox One S controller due to my other controller having stick drift issues. Went in and told the lady I was interested in purchasing a controller. Acknowledged my request politely, but then proceeded to grab a used controller instead of the new one off the shelf. I asked her if I could have a new one, and she insisted on giving me a used one saying it was just tested. I said that was fine with me, mainly because I didn't feel like arguing with her... HOWEVER I did ask SPECIFICALLY IF THIS WAS THE S CONTROLLER. (New Gen of Controller released when the Xbox one S was released) She said "uhh yeah it works with the S, Xbox one X, everything".. Uhhhh.. ok then. Not my question. Nowhere even close actually.. I got home, realized it was NOT the S controller, (Had the 3.5mm Jack but still a Gen or so older) plugged it in, and whatdya know. The left bumper is basically unresponsive. Requires multiple physical presses for even one response. And you claim it was JUST "GameStop Tested" .. Unbelievable. Absolute Garage experience in this store. Where as in the past previous associates we're good. Never again. Will absolutely be...

Went into this store with my boyfriend, and while he went to shop around, I went looking for the restroom to use while he was busy, and the girl was on the phone. Needless to say when I figured out they didn't have 1, the girl at the counter asked me if I needed something and she proceeded to ask me what I was looking for, I was like the toilet? Then, after her phone call, she proceeded to run her behind to the doors back there to lock them up as if someone was trying to steal something. So I said screw this I will not be buying anything from this store. Staff is rude and uneducated. The reviews on here are correct about the horrible customer service. I refuse to purchase anything in a store where they are mistreating you instead of providing great...