Office Depot — Attraction in High Point

I I am extremely disappointed and deeply hurt by the discriminatory treatment I experienced at Office Depot on 6/11/25. I was denied the ability to print graduation tickets — a service that multiple other customers had successfully used at this very location. The employee working that day, Alyssa, initially processed my order but contacted me within an hour to inform me that she could no longer fulfill it. My primary frustration with Alyssa comes from both her attitude during the ordering process and the prolonged delays she caused, which ultimately made me late for work. Additionally, she further wasted my time by failing to share any potential issue with printing during the 20+ minutes I spent waiting in line and the 10+ minutes spent placing the order. Alyssa later claimed she had “just received notice” that ticket printing was no longer allowed, despite the fact that others had successfully printed tickets at the same location the previous day. While I was placing my order, I litterally saw stacks of printed graduation tickets sitting on the counter and even asked Alyssa about them. A customer in line with me even confirmed they had successfully printed their tickets without any issue at this very location. Alyssa’s sudden refusal to complete my order was both discriminatory and intentional, she chose to make this “notice” an issue only when it came to my order, even though she had previously processed other ticket printing orders without any issue. If I had been informed of this supposed policy change when I first arrived, my time would not have been wasted. This policy was only enforced when I myself, a minority customer attempted to place an order.

The store manager, Carl Schell, unnecessarily escalated the situation by contacting the school of the graduate in attempt to intimidate us over the ticket printing, despite the store previously authorizing and admitting (as confirmed by Alyssa) to printing tickets for numerous other schools. Alyssa also acknowledged that this had been done several times before without any issues, aside from minor differences in how the tickets were printed. Yet, I was singled out, treated differently, and ultimately disrespected.

Carl Schell’s tone and behaviour was completely unprofessional and unacceptable — he even hung up on me during our phone conversation. His conduct, especially as someone in a position of authority, was not only rude but discriminatory.

I strongly discourage anyone from using this Office Depot location and suggest going to other nearby locations for printing services to ensure better treatment and...

Milan is a terrible sales manager. I placed an order for pickup. I received an order number and a day it would be available for pickup. When I arrived at the store they did not have the order and it wasn’t ready. I showed him the order number and full order on my phone. He was extremely rude and did nothing to try to help. The only reason I even gave 2 stars instead of 1 is because of the other employee that was trying to help me. I wish I had his name, but I don’t (tall red head guy). He initially thought I was a different customer who came in earlier with the same problem so it’s obviously a system issue for Office Depot. Anyway, he was super nice and tried to call his manager, Milan, over for help. After dealing with his rude, non helpful manager I purchased something else and attached to my receipt was a corporate number to call and 2 questions on a sticky note to ask them. He advised me to try giving them a call which I did and they easily made it right. Maybe these two should...

I came into the store and was at the counter for over 8 mins before I made myself known unaware I was standing besides the asst. Manger Chris because he was too busy on a personal call and never acknowledge I was waiting to be serviced after emailing my cards and paying I was told it will be 30 min wait and he would call me after waiting for over an HR I went back in the store to see why I didn't get a call just to see Chris working on someone else's order that I seen come in way after me after I addressee the issue he came up with a lot of lies and excuses when Iasked his boss Carl was he going to address the situation he laughed it off and did nothing I then ask for a refund

I advise everyone to go to staples beccause staples don't value...