GameStop — Attraction in Huber Heights

My girlfriend and I arrived approximately 35 minutes before closing. The staff member informed us that there wasn’t sufficient time to process our transaction, which we understood and accepted without issues. I thought that we were cool and kind of brushed off her bad attitude assuming she had a bad day and told her that we’re going to return the next day. We returned the following day to complete the sale. The same staff member’s demeanor had notably changed; she was exceedingly rude and appeared to lack product knowledge. She falsely claimed that our phone had cracks and other issues, despite it being in pristine condition without any visible damage. She offered only $80 in store credit, attributing the low offer to the alleged damage. I declined the offer respectfully and chose to retain my phone. I observed that this staff member exhibited rude behavior not only towards me but also towards other African American customers in the store. This pattern of behavior raises serious concerns about potential racial bias in her customer interactions. After leaving the store, my girlfriend and I attempted to contact management to address these issues. On separate occasions, with different phone numbers, and different times with different excuses as to why to call. The lady mangerJazmine continue to abruptly ended our calls when we inquired about speaking with a manager, which is demonstrating a blatant disregard for customer concerns. While I understand that individuals may have challenging days, the consistent disrespect, potential racial bias, and unprofessionalism exhibited by this staff member are unacceptable. I will not be returning to this store and advise others to be cautious when considering...

We went into this location not knowing anything about the item that we wanted to purchase. The girl told us the item we needed so I bought it for $100. When we got it home my son tried it and it wasn't the right one. With the receipt I took it back the next day to get the correct one for an additional $65. She said we usually don't do returns if it's opened. I told her "you were the one that told us this was what we needed." So because she sold us the wrong thing it's my fault?!? How are we supposed to know if ot works if we dont open it? I also purchased a brand new Xbox series S and purchased a $40 warranty. I bet that's going to be an issue if I have to bring something back covered under that. I really didn't want to have to come back to this location but I had to. The girl wasn't knowledgeable about anything. She said oh yea this is for storage. We'll if there's 2 different types of cards for the Xbox don't you think you should ask what we want to use it for? I'll just buy my sons game stuff off Amazon since they have a better return policy...

I visited Game Stop to purchase a game and, regrettably, had a very disappointing experience. The staff member which was a lady with dark hair was assisting me. She appeared to lack knowledge about the products and sold me the incorrect game. When I attempted to address the issue, I was informed that, due to the store’s return policy, I could not exchange or return the unopened game because I did not buy the warranty. This was particularly frustrating as I hadn’t even opened the game in the store because she specifically told me not to. I have tried subsequent attempts to resolve the matter over the phone and even coming in to the store about it were I was met with unprofessionalism; my call was abruptly disconnected, and no apology was offered. She always had a she always had an attitude, this level of unprofessionalism & customer service is unacceptable. I will not be returning to this store...