Multiple Safety Concerns

Look at picture attachments before purchasing, they scammed us and wouldn’t answer after leaving us without water for half a day. This place should be condemned! You couldn't pay me to stay here again! Metal rusted chunks in our hair from shower. Absolutely disgraceful! We have been coming here for years and will never come here again, extremely poor management now. We should be completely refunded. Tried to call about a hot water heater issue. After one night without hot water, a single technician came in the room to try to address the issue at 11:00am the next day completely high on weed, made the entire room smell entire time. Because he smelled like weed around both my kid’s, I told my wife that we need to go while he’s here. Took them to the peer and traveled to Oceanside. We were gone until 3:00pm. After 4hrs we came back, we needed had to use the bathroom because all the Beach bathrooms had people living right outside them we couldn’t use them before we left. So, we get back to the room with my children dancing around as I put in the code to go into our room we paid $700 dollars for three days, the tech was nowhere to be found and tools covered my bathroom floor, water was off and no water in toilet to go to the bathroom. After requesting on the website to have a separate room until it’s fixed to use bathroom, the lady said a technician is on the way. We had to use water bottles to fill the toilet to allow my children to pee and I had to hold mine because we used all of our water bottles to fill it. Tech came after 20 minutes after getting a number to call office because they have nobody onsite, all paperless, she said, technician will be there shortly, said sorry then hung up on my wife. Technician came after clearly just smoked a blunt and reeking of weed, after 2 hours of back and forth he said it was done. I don’t care if he knew what he was doing, but all he did was make chunks metal continuously come out and clearly needed help as he turned water on and was spraying water down the wall to room below. This will create bio contamination, black mold in walls without treatment. He made the problem worse. The sink in front still will not even pour water from hot water. This was the worst vacation I’ve ever had, I only get one per year and will never waste it here again. I look to hold them accountable. We will be booking the Marriott caddy corner S/W from now on. For $700, you get three nights, full breakfast, ocean view, a hot tub on the beach, early check in and valet parking. We came here because previously, we were able to pay $20 to check in early, people were great, always attentive and new management has nobody at the office because they are too cheap to hire staff in office to check in, they would not allow us in until exact time and accused my wife of raising her voice at her because she was confused. We're not allowed to ask why you don't check in early?

Safety Concerns: Mold in walls, blood spots of contamination on front and back of door to bathroom upon arrival, handrails directly outside room unsafe with loose hardware and could fall easily, eroded stairs on south side causing fall/trip/collapse hazard's they are not safe, light fixtures missing with wires hanging out, electric covers open to electrical shock, electric socket burnt out creating yet another electric shock hazard, mouse hole in front door, dog’s barking out back all night long, towels have what looked like pee on it, water soaked walls with drywall bubbling creating possible mold. Corroded pipes spraying rusty metal on heads, chunks of rusty pipes in bathtub. Workers on drugs in front of my kids and making our room smell like weed. Pictures are attached of all, proving that I am not lying.

Conclusion: What a waste of hard earned $$$$$, a year of saving for this trip to visit Sea World and see the sights. Now my kid's say they never want to come back to California. Thanks a lot Sandcastle Inn. This was an absolute nightmare. You could offer a lifetime of free stay's and I would not even consider it!