I know it's an outlet store but when I saw food (in a bag, not canned) that had a best buy date that was almost two years past, I took it up to the counter to let them know. The cashier harshly told me that it's a best buy date and not an expiration date and all they are "legally required to do" is follow an expiration date.
I was a little shocked at why she had to be rude. And there is a difference between an outlet store selling food that is a little past a best buy date and food that is nearly two years past that date.
Needless to say, we put everything back and left. I did escalate to the supervisor, Kristie didn't care, literally just looked at me and said OK sorry you feel that way and gave a blank stare.
They only care about what they are legally required to do, not what is probably the best thing to do.
Staff is rude, customer service is not important to them.
Their Supervisors need to be trained on how to work out cusomer issues.
We...
Read moreThe staff are unfriendly and don't care, they would rather stand around talking with Each other than help you. I knew and know a few people who have and had worked there, one of the past employees made a bunch of fake accounts to up the ratings on here, the store manager Steve, wrote a few up himself and the assistant manager Courtney wrote at least one, ken an employee wrote one, Angela the supervisor, wrote one too. Casey a manager for the Monroe big box wrote one too. How are we suppose to know which ones are real or fake? How are we to trust that they are really as good as these reviews state? Me personally, I will never shop there. And before anyone says anything, I am an assistant store manager for a major grocery store. I know what real customer service is and how the employees are suppose to treat a customer. This location does...
Read moreWe originally bought a drone at Costco for our son. His second time flying it, it took off and landed in somebody's yard far away. We called Costco Sunday to see if they still had the same drone. They told us they didn't have it anymore and to try big box outlet. We drove from Snohomish when they said on the phone they had one. After my husband and son came in from the store I realized it was a used drone for the same price as the new one from Costco. He was able to fly it for about 10 seconds if that, it crashed and will not fly now only blink it's lights. They sold us broken merchandise for full price. When I called and told them the drone they sold us worked for maybe 10 seconds they said all drone sales are final and there's nothing they will do about it. So if you want to pay full price for broken used stuff...
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