I brought my 8 year old daughter here to see Moana 2. We bought our tickets online so we got here 15 minutes early to make sure that we could get good seats. It’s Black Friday and the movie is sold out at other local theaters.
We walked right in through the front- no one was there to scan our tickets so I figured it was because they would scan my tickets before we entered the theater.
I read the sign, saw that it was theater #9 and we walked in. A lady was still cleaning the theater and had a bucket blocking the first set of stairs. We stopped and looked up with an huge scowl on her face and she screamed at us “ “The theater isn’t ready yet that’s why I had it roped off!! “ Then she let out a huge exaggerated sigh/groan. There was no rope or anything blocking off the entrance to the theater. Just her mop bucket blocking the stairs to the elevated seating , once we had already entered the theater (which we never tried to walk past).
My daughter and I turned around and walked out without saying anything back to her. I walked over to concessions and the manager was there. I ordered a popcorn, told him what happened and asked how we would know when the theater would be ready because I didn’t want my young daughter to be screamed at again. He just looked at me, talked into his mic to ask if the theater was ready. It was so he told us that it was.
We paid for our popcorn and went into the theater. It still has debris all over the floor. So we paid $40 to be screamed at and sit in a dirty theater.
The movie is starting now and there is maybe at most 10 people in here so it’s no where close to a...
Read moreI love going to the movies. I never went all the time growing up so it's such a novelty to go, especially when you go to one that is such amazing quality in lots of different categories. The employees for example look and act like they WANT to be at work. They smile, they give clear directions, they are patient when you take forever to grab your wallet out of your bag 😂, and they are just overall pleasant to be around. The facility is always super clean. If there had been a spill or the area just looks messy they are always fast at getting it picked up. And in the facility I mean in the actual theater, in the hallway to the theater, waking into the movie theater itself, the restrooms... EVERYTHING, it's always very clean as well. The food and beverages, if you typically buy snacks at the movies, are always amazing. The popcorn is always warm and the snacks don't taste stale ( unlike other movie theaters). Also the advertisements in the movie are RELEVANT to the movie your watching. For example of you go into see a kids movie you'll most likely get mostly kids movie advertisements. Personally I always go from around 10-12 because the process are cheaper due to matinee times, and personally the time is the most enjoyable to go...
Read moreThis was my first time coming to this theatre. We had heard so many things about the theatre being great for kids, so a friend and I decided to take our five children between the two of us to see a matinee of Dumbo. We had unfortunate incident with the adult family of four in front of us, who yelled at our children and made them cry during the movie, instead of speaking to the adults. We moved our children from behind them immediately, and then when we tried to speak to them after the movie they all four continued yelling at us, shook their fingers in our faces, and told us our children had issues if they’d get upset over that. We were very shook up, after all we were at a kids movie and a matinee for that. We spoke to the manager and he was wonderful and got a police officer to escort us to our car just to make sure we felt completely safe with our children. He also said he wished we had told him immediately when it first happened and he could have helped the situation. Overall, despite sitting behind very grumpy people who did not want to be near (well-behaved) kids at a kids movie matinee, the rest of the experience was great and I hope to come back and have an even...
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