GameStop — Attraction in North Bergen

I have shopped at this gamestop for years now, but the staff has changed and it's affecting this business. With the holidays approaching I was in search for a PS 4 for my daughter. I called this Gamestop and on 12.13.23 and Spoke to Diego. I explained to him what I was looking for and let me know he had 2 PS4's in stocks 1 slim and 1 regular. I spoke to him around 11am, I let him know I would be picking one up after I got out of work, he said 1st come 1 serve. He asked me to call prior to heading over which I did, I called him after I got out of work. He told me at this time they were both sold out, to try again another time. I visited this Gamestop location the same night, I had just missed Diego.The associates who were on shift brought out both PS4's he had told me about earlier, I don't know why this guy Diego would lie and say they were Sold out when they were not. This was very dishonest on his part, I would not feel comfortable shopping at this Gamestop any longer unfortunately. Perhaps he wanted to hold them for friends idk, but that was super unprofessional to do to a parent looking to get their kid a gift for Christmas, from my understanding he is a team lead? How could that be? Seems they will give anyone these positions of power but they don't know how utilize it the right way, instead of making sure best practices are performed he is teaching other staff the wrong way to be a leader.Hopefully Mr.Diego will get a bunch of coal for Christmas.

Update 12.29.23 I was told I would receive an email or phone call from the District manager 2 weeks ago, i have not, Gamestop customer service said they did relay the information I gave to the DM but unfortunately it seems this DM doesn't read the reviews for this location nor seems to be concerned that customers are being fraudulently bamboozled and deceived.

2nd update 5.14.24 I NEVER received an update or a follow up, which is very disappointing. Nevertheless my son recently wanted a new game so we went to a different Gamestop then the one we usually go to on Tonnelle ave...due to the bad experiences. We went to the game stop on 31st and Kennedy Blvd. My son finds the game he went to get. The sticker price said $40 for the game, when we get to the register the girl says "oh that's not the price" and tells us it's 60 but they forgot to remove the sticker that said 40. These Gamestops are being ran very poorly. This is a whole different location BUT the DM is the same! So MR. DISTRICT MANAGER please trian your staff better so these issues don't keep occurring because iam sure their are many people who won't...

Outrageous and Dishonest Practices – Beware!

I am absolutely livid with the appalling behavior of the employees at this store, who are outright LYING to non-English-speaking customers. I personally watched as staff misinformed people, telling them they needed a “Pro Membership” to purchase new consoles — an absolute LIE. This is nothing more than a disgusting scam to trick customers into signing up for something they don’t need, all to boost the store’s ratings and line their pockets.

It’s painfully obvious that this dishonest tactic is likely being pushed down from management, who are pressuring employees to lie and deceive in order to hit sales goals or inflate store metrics. The level of manipulation here is staggering. These employees are being forced to take advantage of vulnerable customers who don’t fully understand the language or the policies — and it’s disgusting.

Do NOT trust this store. Avoid them at all costs. I will not tolerate any business that is so willing to lie and scam people for their own benefit. Customers deserve honesty, not deceit. The management needs to be held accountable for these reprehensible practices. They need to step up and train their employees to be truthful — but I...

Customer service is slightly aggressive. I had a game that wasn't fully downloading, a well-known issue online. I wanted to exchange it but they aggressively started stating their policy saying they could not accept it etc. After some back and forth, they said even if they wanted to exchange it, they couldn't because it wasn't in stock at their store. Ok fine. Then they told me I could exchange it at the Gamestop down the road because it was in stock there. So I went to that Gamestop (Union City), and the nice employee exchanged it for me in literally under 2 min...

TLDR: the guys were unnecessarily hostile, spewed out policy, and could have just directed me to a different store to begin with. Customer...