GameStop — Attraction in Northville Charter Township

I've been coming to this place for about 10 years and over the course of the past 3 years the staff has become more rude and seem like they don't care anymore. I went in there today and the trans person there was very rude and basically was rushing me, I was the only person in the store and then "he" didn't even smile or say hello. I remember this same person from years ago who was very nice at the time and loved to help. I get people have bad days but I was being rushed and they cut me off Everytime I was trying to answer their questions. Then another coworker came in to start their shift and the person who was helping me was talking to them all happily and nice but then when they returned to helping me they went back to giving me attitude. Honestly I will be taking my services elsewhere. I mean I've been going to that GameStop for as long as I can remember, and now that everyone there is nasty and isn't happy to be working there, then find a...

Picked up a game and received pre order bonus code. However, entering them on playstation store and say code is already used. Call the store guy name thor answer at the store, either comeback to the store get the code or deal with sony. i explained i dont live close and i dont have time to go back down here to get the code again. way he handle the call and telling me to deal with SONY was not a good way to handle the call. Call the store again someone else answers and got the code, but still received the same error message saying that code is already used. i call them 3 time, but it seems like they are purposly ignoring the call and avoid to handle the problem. Call the corporate game stop and agent told me that they cant help me. Agent can only help when i purchase online? and agent just hangs up the call after waiting for almost...

The staff is always so friendly. My son and I go every month (he has a reward membership, so he gets a $5 reward monthly to use towards something), we go here, Barnes&Noble, and then out to dinner for our monthly outing. The staff knows us by name, chats with us, and goes out of their way to treat us well. It's like that at all the locations around us, and we've even gotten to know the employees and manager at another location, so it's really cool and very inclusive. My son certainly always finds something to get there lol.... and it's always pleasant for me while I wait. Customer service is lacking so often anymore, so it's even better how they exceed any expectations, and they do so happily, meaningfully..... I see you, gamestop...