GameStop — Attraction in Orlando

This GameStop is a Cut Above the Rest!

I've been to my fair share of GameStops, but this location is hands-down the best in the area. From the moment you walk in, you're greeted with a genuine smile and a willingness to help. It's clear that the staff here truly cares about their customers and their passion for gaming shines through. What truly sets this GameStop apart is its incredible team. They are consistently polite, informative, and helpful. Whether you're a seasoned gamer looking for the latest release or a newbie trying to navigate the world of consoles, they take the time to answer your questions thoroughly and offer valuable recommendations. They are also knowledgeable on their TCG products such as Pokemon! They don't just push sales; they genuinely want you to have the best possible experience.

A special shoutout needs to go to the manager, Pedro. His leadership clearly fosters a positive and knowledgeable environment. They're always on the floor, engaging with customers and ensuring everyone is taken care of. I've seen them go above and beyond on multiple occasions, whether it's tracking down a hard-to-find item or explaining complex game mechanics. It's refreshing to visit a retail store where the staff is genuinely enthusiastic and dedicated. This GameStop has created a welcoming and supportive atmosphere for gamers of all levels. If you're looking for a GameStop experience that's more than just a transaction, this is the place to be. Highly...

Went today to trade in my PS4 1tb Slim system. The sale rep was very arrogant.. first he said i needed the usb cable that goes to the controller.. he try to up charge me 10.00 for the cord thank god i live only 5mins away. I went and got the cord for the controller when i get back he starts nit picking the console.. mind you this console is basically brand new and was hardly played on. He then complained there were stains on the console and the controller had a jammed button.. when i inspected the console and controller I noticed NO stains and NO jammed button on the controller. I personally feel as if he was trying to swindle me..

I then took the PS4 back because he offered not the 112.00 dollars on the site but 84.00 for it. I then took it to the gamestop on Goldenrod and they told me they have never seen a playstation in such great condition to be traded in and that it was practically brand new.. lesson here don't go to the gampstop on lake federica they will try to up charge you for anything they can..

Worst experience ever as a...

I bought a GameStop ps5 cooling system 2 weeks ago at this location , I asked about the return policy I was advise that I have until January 1 to return the item . I just bought a ps5 and the reason I want to return the cooling station was because It didn't work on my ps5 . So I went to the store to do the return and they told me I can't because the box was open and that I should of make a research before purchasing an item . I am very disappointed I've been a GameStop customer for over 15 years and I can't return something that I don't need, I didn't use and it don't work . How the heck I'm supposed to know if something works or not if I can't open the box . They didn't even want to do store credit . I didn't even rip the box or nothing, everything was wrap on it original packaging... Never coming back...