MacMedia Inc — Attraction in Peoria

Our 12 year old daughter dropped her iPad just before leaving on a long road trip. This was not an ideal situation and I was in a very bad spot. I called another electronics repair place 1st and was informed 48-72 hours. This is what I expected since it was a Friday morning. However, I did not give up.

I called MacMedia and Brian answered. He was incredibly knowledgeable and customer service oriented. I'm in customer service myself so this was a big deal to me. He set a realistic expectation that I can drop it off and he would get right on diagnosing the issue and go from there. I did just that and dropped it off.

Fast forward about 45 minutes and Brian called. The bad news was the display itself was broken. I was really hoping it was iOS related and Brian tried to restore it but it was unsuccessful. He even tried a 2nd time but the display was shot. It was now about 3:00 PM and my wife and 12 year old were trying to get on their road trip ASAP. I informed Brian to go ahead and start the repair. He did provide other options and pricing of getting a new/refurbished one since he knew I wanted it done ASAP. I declined to purchase a new one and instead told him to perform the screen repair not excepting it to be ready for their trip.

At about 5:30 PM my wife and daughter were in the car leaving the driveway when Brian called again. The iPad repair was already completed! Brian agreed to stay late despite a holiday party so they could pick it up before they left town.

Needless to say the customer service exceeded my expectations on all levels. I've since been back to this location as well as the Bell/83rd location and the customer service is amazing.

The place I formerly went you'd walk in and typically hear a random voice from the back yell "I'll be with you in a minute" then a rather up professional looking person would help you.

MacMedia is night and day different and I'm very grateful I gave them a chance in a long shot impromptu repair. I am very grateful for Brain and everyone I've dealt with at MacMedia. Thank you for putting the customer 1st. I will be back for my iPad and...

I am so happy Best Buy and Apple screwed up and I found this place. I will be using them in the future and have already recommended them to someone else tonight.

Brian agreed to fix my phone, knowing he would have to stay late in order to do it.

Btw... when I came to write the review, I saw a bad review from someone who came in while I was there.

He didn't wait 15 minutes; it was about 5 minutes.

He never even approached the counter, he just stood in the middle of the room, never asked any of us three customers what was up... nothing.

It was already past closing time and the owner was in the back trying to finish our repairs (mine and the other two customers).

One of the other "customers" got a lot of help and was never even charged for all the help she received.

So, I'm standing up for the small/local business that does go out of their way for people.

*Had to update and change my review. I was in a hurry (and super stressed so not paying attention to details) and needed a new charger for my phone. The guy that was working sold me a $60 charger that doesn't even work for my phone. I doubt it would work for any phone. It is a wall charger that only accepts the small cable connector and the power cord is the small connector on one end with a USB on the other end. How that is supposed to...

I had a 12.9 iPad that to me was dead. No charging no image no sound. At first they didn’t think it could be salvaged so I told them to recycle it. They didn’t give up. There were several components that were bent and they fixed them all resealed the IPad, transferred my phone data to the pad, and it is a miracle! Works perfect. I worked with CJ and he is phenomenal! They are super reasonable also. Was quoted $345 from a You Break it We Fix It place Macmedia did it for $167 out the door. Only place I would ever recommend and use. They are informative, helpful, and so...