Schaefer's Ace Hardware — Attraction in Town of Hempstead

It's been a few weeks since I finish my office renovation. I'm sitting here and pondering how great this room came out. And it made me remember that this room would not have come out this way if it wasn't for someone that I am forever grateful to have run into by chance. It was fate that we met because I really needed help.

I needed to get paint along with other things for this office reno. I knew I wanted Benjamin Moore and I was over at a friend's house in Long Island. Looked up Benjamin Moore and an Ace Hardware came up. It was perfect a one stop shop for everything I need instead of making a separate trip to Home Depot. I went straight to paint first and I was greeted immediately by Sofia. I am a very skeptical individual when approached by any customer service and I treated Sofia no different. I'm a know it all I do not need help from anyone. But paint is one of those things that I cannot tell one white from another. So I provided her with some choices I had in mind. Here is where the tides changed for me. She ask me something I never thought about. She ask if where I am putting the paint have a lot, little or no sunlight. I was like WHAT!? In my mind I couldn't process why she was asking me this. She proceeded to explain about warm and cool colors and how sunlight plays a huge factor. My mind was blown at this point! Something I never even through about but made sense as she was explaining. Then my closed off personality slowly opened up to her. It also helped that she was so easy to talk with too. But her knowledge in paint and coloring is unmatched by any rep or paint store I have ever approached me or I questioned. Really impressed this girl knows her stuff. Lesson learned never judge a book by it's cover. I did not expect that coming out of her.

I ended up getting Simply White for my walls from her suggestions with the added warmth in this color versus what I originally picked out. Trim we agreed on together and went with Bright White. I am so happy with the way the room came out that it made me write this review sitting in my office. Something I never do. But I want to expose this angel that hides in the paint department for anyone unsure about colors like myself. This girl will surprise you. More knowledgeable than some old codger that you would assume know more about paint base on looks haha. I am forever grateful that I ran into you I would have hated the color I originally chose. Painted once and done. You saved me. Hope you see this message and know you impacted someone's life and their way of looking at colors will never be the same. Thank...

It is unfortunate that Google doesn’t allow you to give zero stars because that would be appropriate here. I am not big on writing reviews, especially negative ones, but this store/operation is horrendous.

I needed a brine bucket prior to Thanksgiving so I searched online, Ace came up and it showed available so I did an online pickup. It says it will be ready in 15 minutes so I head to the store probably more than 15 minutes later, get there and just walk around the store for a bit, still getting no confirmation for pickup. I didn’t see the item anywhere; I honestly barely saw much product in this store at all as most of the shelves were just about empty throughout the extremely disorganized and mess of a store. I have been to other Ace’s and they have fully stocked shelves, displays of grills, pizza ovens, holiday displays, etc that can make you want to buy something even if you weren’t planning to, but this store had none of that. I understand they are franchised out, but it is surprising that they don’t have standards each franchisee is required to live up to. If they do, I guess this store has gotten lucky.

Honestly, this review would not have even been written if the experience didn’t get worse when I spoke to what seemed to be the store manager. I ended up asking about the online order because I never got a confirmation and got a pretty rude “what?” response until I repeated myself, he went to the computer and said “we are out of that. We just had a line of 30 people in here so I haven’t looked at the computer.” No apology, just that they don’t have it and you’ll get a cancellation email refund. I then see brine bags that I saw on the website on sale doe $4.99, but they showed regular price so I said they were $4.99 on the website and he just shakes his head and says something like “that’s the national website, these are privately owned and the franchisee dictates the prices” before going on to try and explain what a franchise is, using McDonald’s as an example. I really appreciated the lesson on franchises, but was confused because it is very clear on the site showing $4.99 with the pickup location being the Rockville Centre store. Again, no apology, just wanted to get back to talking to his cashier.

In closing, this store is terrible and their leadership might be worse if the manager there that day is any indication of it. I don’t even know how they cover rent to be honest. There is a Baldwin location and two Bellmore locations that are no more than 10 minutes away, I would suggest going to...

I have made several trips now to Schaefer's Ace Hardware in Rockville Centre, NY these last few months. I decided to expand my garden this year to include several raised beds. On a recommendation I placed an online order for 12 bags of the Organic Raised Bed Soil and Black Cow Garden Soil. When I arrived at the store to pick it up it was already for me, stacked by the door with my name on it. Easy peasy! Then I came back to get more of the Black Cow Garden Soil. This past week I have made two trips for 10 bags of 1 cubic bags of garden soil and then returned for 14 more bags. Each time that I go in the store the staff could not be more friendly and more willing to help me with whatever I need. Today, again, Sophia was right there to help me get what I needed. The associate who helped me to the car with the 10 bags last time was helping another customer so Sophia did not hesitate for a second. She ran and got the cart and Sophia, the cashier who came over unprompted, which was so nice, and I loaded the cart. Sophia wheeled it out to the car and proceeded to help me load the car. We were both covered in soil and she was not phased by it at all. She is the sweetest individual and is a remarkable supervisor which is apparent by how organized and neat the store is and by how genuinely nice and genuinely helpful the associates are. Kudos to Sophia. She makes it a pleasure to shop local instead of running to Lowes or Home Depot. It is just such a nice experience, so convenient and so nice to deal with such a nice staff. Sophia and her staff have certainly made this project that I have taken on so much easier to complete. Thank you!...