Mia Casa Hotel Yerevan — Hotel in Yerevan

I've been talking to the receptionist about how our room is cold and they do nothing. All he could say was i can't help you! It's winter, the heating system is supposed to work but it doesn't. The lobby is warmer than our room! And there is no elevator and no one to help us getting our luggage up stairs. To the owners response: your receptionist came to our room once (while the tv was on), put the air conditioner on heating mode (which i already had done) and said we had to wait a few minutes for it to work and if it didn't he couldn't help us anymore. Well it didn't work we talked to him about it and he said he couldn't help us. No teaching was done and none was needed! Next time you call someone a liar you should think first. why would we even needed to be taught how to turn the tv on! He was petty and sulked like a child and told us he deliberately wouldn't help with anything anymore if we had any other problem. The rooms was really cold the entire time. We wore multiple layers of clothes and everytime we took a shower we had to leave the hot water on the entire time so that we we weren't freezing. Later we booked into another 3 star hotel and the service and eveything else was much better. So your 3 star rate is...

Do not think it qualifies as a hotel, more of a guesthouse in a residential by lane. No restaurant or food service except for a cold breakfast. Moreover even though they do not have any restaurant you cannot take food to your room . As they do not allow this it should be highlighted when you make a booking. To enter premises you need to ring the bell to enter. The deluxe (supposedly) room has the smallest shower area and if you are little heavy set it will be tough to avoid the side and knocking off the wall tray. Note there is no lift so you will have to drag all your belongings up a steep flight of steps and then again if you are on the higher floor. Rooms are without any view , except for neighbors window. Better to keep the curtains drawn. The staff seemed to be okay given the limitations of the property. There is no tea, coffee facility in room and if you want to have some there is a self service with limited tea bags and coffee powder in the basement...

I had a disappointing experience at Mia Casa Hotel. After check-in, they informed me about additional costs not mentioned in my initial reservation. Breakfast was advertises in their posting and then they wanted to add charge for it. Despite trying to resolve the issue with both the hotel staff and booking.com representatives, they were uncooperative and impolite. After two frustrating hours, they abruptly asked us to leave, and to my shock, I later discovered they charged my credit card for a full 7-day stay without my consent. On booking.com it is specifically mentioned that the credit card will not be charged and they would have to communicate any charges at the time of checkout. I would caution others about their lack of transparency and poor...