I made a reservation through another website but the next day I received a message that the reservation wasn´t confirmed because they didn´t have rooms available. They said to consider the reservation canceled and sent a request to cancel the reservation on the website. I thought they were very rude sending that message (didn´t even say that was sorry!) and I replied saying that I didn´t want to cancel at that time. No reply received.||||Weeks after, I decided that I didn´t want to stay at the hotel. When I entered on the website, for my surprise, there wasn´t the cancellation button! They made me send an email to the website company to have my reservation canceled! If I had not decided to cancel a couple of days before the end of free cancellation, the hotel would have charged me. ||||I think they were very mean....
Read moreMy husband and I always stay at Ibis Aquidaba when I go to Campinas. This time I went alone. I had a glowing experience with a young employee who was finishing his probation period to get the full time job. He was very pleasent, skilled employee. I was set in a room that had a strong smell of smoke. He found another room in no time, and helped me to change my room ( the first one I was set had a strong smell of smoking, although the hotel is smoke free). I don't remember his name, but if you check my check in on March 30, his name will be in the record. He is a great asset for the hotel and for...
Read moreWe had to go down by stairs with bags and children because the elevator doesn’t work right, the door didn’t open in our floor, and the others didn’t stop there due to the one was stopped there closed. We advised the receptionist but she didn’t care about it. ||The breakfast was terrible, the eggs were with a lot of oil and we couldn’t eat it... the coffee machine wasn’t work while we were having breakfast. The melon was not good to be eaten anymore and we paid R$25,00 per person for it. We could pay it and eat better in another place. I believe they have forgotten the...
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