Mane Family Vacation — Hotel in Siem Reap

Mane Family Vacation - Siem Reap (5 Nights in January, as a Couple)

Our stay at the Mane Family Vacation in Siem Reap was defined by tranquility and a strong connection to nature and the temples around Angkor Wat. We have been at the lakeside villa, which came with a private pool and breathtaking views. The room was clean and well-maintained, although slightly showing its age.

Gym Facilities The gym is located at the sister hotel, accessible by a complimentary shuttle. While we didn’t use it, this setup might be an inconvenience for some.

Dining Options We only dined at the hotel once and were advised to order meals in advance via WhatsApp—a helpful tip since service time can be a bit slow. Breakfast was similar, with pre-ordering and confirmations being key for a smooth experience. You can get breakfast delivered to the room/villa or if there is no event or ceremony, you can also have the breakfast at the restaurant.

WiFi and Connectivity The WiFi was unstable, and mobile coverage (Mobifone) was limited, which could pose challenges for remote work or staying connected.

Service Quality Communication via WhatsApp with the host was convenient, making arrangements easy. Special thanks to Visal and So Khim for their effort to make our stay flawless. The staff was helpful, particularly with organizing transportation (e.g., renting bikes to go to Angkor Wat, tuk-tuks to the center for $2). However, service consistency varied among some staff members, and additional training could enhance the guest experience, for example at food & beverage service.

The property was peaceful and well-suited for adults, especially with our private villa setup. There are playgrounds for kids as well on the other side of the property.

Location/Accessibility Located just 10 minutes by tuk-tuk from Siem Reap’s center, the hotel offered a convenient base for exploring the area. Staff assistance with drivers and excursions was efficient and reasonably priced.

General Facilities The sprawling property includes rice fields, gardens, and a lake, offering serene surroundings. However, certain areas, like the pond by the lake or some exhibition pieces on rice farming—a great idea in theory—that were very old with illegible description texts, felt neglected. Attention to such details could elevate the overall impression.

Opportunities for Improvement Name tags for employees, training for f&b service, better communication consistency among staff, and enhanced training are small adjustments that could make a big difference.

Bottom Line Mane Family Vacation offers a tranquil retreat with excellent WhatsApp communication and serene lakeside villas. While service and maintenance have minor gaps, the helpful staff, scenic location, and peaceful ambiance make it a strong choice for couples seeking a relaxing stay while discovering Siem Reap and the temples...

I would love to say that I enjoyed our experience here, but sadly we did not. On the positive note the staff were all verypleasant . I booked this very expensive place to stay because I was taking my kids out of the country for the holidays and it said it came with a "Butler and chef". When we arrived, it looked like we were the only people in the entire complex. We never saw another family for breakfast and turns out breakfast was the only meal served and if you ordered pancakes, they made you one and split it into four pieces which was clearly not enough for my three teenage boys). There were no other meals and no food available other than for Christmas dinner which was an extra $1000 if you can believe it! None of the things shown in the photo actually existed like horses or archery. The bikes were all very rundown as a matter of fact, the whole place was very rundown. Mildew on all of the cushions. Broken chairs at the pool, broken trampoline, no towels available, no service...Just in the state of disrepair. It would've been fine if it was advertised as a two or even three star and with them saying in advance there was no additional food available there because it was way out of town and there was nothing within walking distance, but my goodness, to pay so much money to spend Christmas somewhere and to be so disappointed was absolutely terrible. They felt bad and apologized, but charged us the same exorbitant rate nonetheless. As I said, they were very pleasant, but this is not at all what we paid for. Beware, it does not look like the photos and there was definitely not a butler or a chef in in sight and when I inquired about it they said we needed to ask about the chef in advance, but there was nothing about that on their website or in our correspondence. I've traveled to over 80 countries and always leave positive reviews but this was just over and above false advertising Nearly $2500 for three nights. Wow!! ...

Our family's experience at Mane Family Vacation in Siem Reap was nothing short of extraordinary. This 5-star vacation home is a sanctuary of peace and luxury, nestled in the heart of Cambodia's rich cultural landscape. From the moment we arrived, we were enveloped in the warmth and elegance that Mane Family Vacation is renowned for.

Why Mane Family Vacation Stands Out:

Luxurious Accommodations: Our private home was spacious, beautifully designed, and equipped with all modern comforts, offering a perfect blend of luxury and homeliness. The attention to detail in the decor and the serene views added to the tranquil atmosphere.

Exceptional Service: The staff at Mane Family Vacation went above and beyond to ensure our stay was comfortable and memorable. Their genuine care and attention to our needs were unparalleled, making us feel truly valued.

Exquisite Dining: The dining experience was a highlight of our stay. With a focus on fresh, local ingredients, each meal was a culinary delight, showcasing the best of Cambodian cuisine in a beautiful setting.

Ideal Location: Situated close to Siem Reap's iconic attractions, including the majestic Angkor Wat, Mane Family Vacation served as the perfect base for exploring the wonders of Cambodia.

A special thank you to Hoa and the entire team for their hospitality and for making our family vacation so special. Mane Family Vacation is not just a place to stay; it's a destination that offers an immersive experience into the beauty and hospitality of Cambodia. We highly recommend it to families and anyone looking for a luxurious, peaceful retreat in Siem Reap. We can't...