Occidental Paris Levallois — Hotel in Arrondissement of Nanterre

Avoid this hotel if you can. We stayed there as a part of the tour group for 2 nights & then continued as a personal stay for 3 nights. The only good thing about the hotel is its location - 2 minute walk from Paris Line 3 metro station of Pont de Levellois - Becon. The room offered during the tour stay was standard & then we had booked “Superior Double room” for our personal stay. While checking in at the start of the stay during tour, the Indian receptionist Shashi was acting cheeky and said that we can continue in our standard room after tour “so that we don’t need to check-out”. I said repeatedly showing him our personal booking that the booking type is superior double room. He then continued on his rant giving an excuse that they’re fully booked and the charge will remain the same for giving standard room. I remained adamant and argued that as per booking confirmation I will require the room booked or I will pay the rate for the standard room if superior room not given. After remaining firm in front of other guests, he buckled in & wrote another room no. on the check-in page for us. He then kept €700 hold on credit card whereas the superior double room price for 3 nights was €552.78 incl. all taxes. The standard room was dirty, carpets stained & water blockage in the wash basin. Luckily we checked this right after getting the room & the hotel plumber fixed it. Then on the day of check out from standard room, the sane room drama happened with a 2nd staff member. I again remained firm as I was when checking-in on the first day. Told the staff we will return at 4pm to check-in into the correct room & kept our suitcases in the cloak room. More drama is in store. At 4pm while checking-in, I provide my last name & my passport as the person at the counter was a very old man with hearing aid. He was rude & not knowing English saying “he couldn’t find my last name in the system” even after typing my last name from my passport & checking their own reservation confirmation number from the booking confirmation email sent to me in September 2024!! I just said in a firm voice “are you sure you can’t find my nane” with other guests listening to the same repeated conversation. Immediately a younger guy Saif takes over who knows broken English and trying to repeat the same excuse of first using overbooking, then stating “they charge same price for all different type of rooms”, then changing the tune to “in our system all rooms are standard”. I again remained adamant and my wife now jumping in into the conversation. We said we don’t know what’s the logic but will need same room as per the booking and you’re the 4th staff who’s giving inconsistent information with all different excuses in the same single conversation. He then probably understood that there’s no point in selling the hotel’s excuse & provided superior double room which was in the other wing/side. The room was ok but it was different to standard & cleaner. I wouldn’t come back after all this cheeky drama typically being a Chinese hotel (even though owned by a Taiwanese company & not a mainland Chinese) but basically a Chinese money-grabbing tactic with no quality. Avoid this hotel inspite of its location as it’s not even a 2-star hotel. Filthy & dirty with their staff lying right under the nose on a confirmed booking made 9...

Avoid this hotel if you can. We stayed there as a part of the tour group for 2 nights & then continued as a personal stay for 3 nights. The only good thing about the hotel is its location - 2 minute walk from Paris Line 3 metro station of Pont de Levellois - Becon. The room offered during the tour stay was standard & then we had booked “Superior Double room” for our personal stay. While checking in at the start of the stay during tour, the Indian receptionist was acting cheeky and said that we can continue in our standard room after tour “so that we don’t need to check-out”. I said repeatedly showing him our personal booking that the booking type is superior double room. He then continued on his rant giving an excuse that they’re fully booked and the charge will remain the same for giving standard room. I remained adamant and argued that as per booking confirmation I will require the room booked or I will pay the rate for the standard room if superior room not given. After remaining firm in front of other guests, he buckled in & wrote another room no. on the check-in page for us. He then kept €700 hold on credit card whereas the superior double room price for 3 nights was €552.78 incl. all taxes. The standard room was dirty, carpets stained & water blockage in the wash basin. Luckily we checked this right after getting the room & the hotel plumber fixed it. Then on the day of check out from standard room, the sane room drama happened with a 2nd staff member. I again remained firm as I was when checking-in on the first day. Told the staff we will return at 4pm to check-in into the correct room & kept our suitcases in the cloak room. More drama is in store. At 4pm while checking-in, I provide my last name & my passport as the person at the counter was a very old man with hearing aid. He was rude & not knowing English saying “he couldn’t find my last name in the system” even after typing my last name from my passport & checking their own reservation confirmation number from the booking confirmation email sent to me in September 2024!! I just said in a firm voice “are you sure you can’t find my nane” with other guests listening to the same repeated conversation. Immediately a younger guy Saif takes over who knows broken English and trying to repeat the same excuse of first using overbooking, then stating “they charge same price for all different type of rooms”, then changing the tune to “in our system all rooms are standard”. I again remained adamant and my wife now jumping in into the conversation. We said we don’t know what’s the logic but will need same room as per the booking and you’re the 4th staff who’s giving inconsistent information with all different excuses in the same single conversation. He then probably understood that there’s no point in selling the hotel’s excuse & provided superior double room which was in the other wing/side. The room was ok but it was different to standard & cleaner. I wouldn’t come back after all this cheeky drama typically being a Chinese hotel (even though owned by a Taiwanese company & not a mainland Chinese) but basically a Chinese money-grabbing tactic with no quality. Avoid this hotel inspite of its location as it’s not even a 2-star hotel. Filthy & dirty with their staff lying right under the nose on a confirmed booking made 9...

Rooms are okay and that's it.. It's our companies prefered Hotel for Business Trips, personally I would never come back. First of All, upon entering I found several Black hairs in the sink of the bathroom and on top of the bed...not very nice too Look at (I am not picky, but still it leaves a not of generelly not being clean). The Cover of my blanket Was ripped at the edges (20 cm) and they still left it on. The heat in the room is unbearable and nearly no oxygen. The only Option against that is the climatisation, which gave me only throat ache ( that however was to be expected, but I had no other choice during the night as I could not fall asleep)

I can say nothing for the breakfast as I didn't use it, however I asked if I could return my breakfast coupons as I left them untouched and in this case didn't want it to appear on my company bill. I was informed that this is not possible (So on the bill I have the breakfast included and I am loosing money for the travel expenses)

The light Was driving me crazy as well, 4 small lamps that need to be turned on one by one and turned off one by one if you want to sleep. It also took me 20 min to figure out what's going on with the different light and electricity Switches.

Additionally I left the "Please clean my room" sign Inside because I didn't want someone to enter with my stuff lying around and Company document and the bed. The fact that I didn't want my room to be cleaned Was ignored, as someone entered and made the bed (Just the bed I might add, and left the brocken blanket Cover in place. So it was not even switched)

I find it also very uncommon to demand the payment on the first Date, especially if the hotel has a Credit card for security...

Really...