Hotel Lord Shiva — Hotel in Jharkhand

I had a very bad stay in the executive room (so-called best room) in the hotel last week. Please book this hotel only when you don't have any other option. Pros: Ample parking space (roadside) Power backup Cons: Most of the lights were not working. On complaining, they said. They don't put the light because in the past guests stole lights. There was no phone in the room to call room service. I have experienced the worst room services. You need to go to reception every time to ask for room services, and they took a lot of time to do any task. There was no person for cleaning the room (they said the cleaning person is in holiday). Employees of the hotel were untrained and unprofessional. There were no toiletries, bedsheet was dirty. Even after requesting multiple times, they haven't changed the sheet. Bathroom showers were not working. On calling staff, they even don't understand what is the shower, forget about fixing it. Later we ourselves remove the shower cleaned the dust inside and fixed it. They have a central switch for ac. Even if you take the ac room. you need to call them (multiple times) to switch on the ac. Also, they don't provide you the ac remote. you need to call them to adjust the temperature, as in our room the buttons were not working. If you order tea/coffee you need to follow up multiple times, then they will deliver you the tea in 1 hour. far away from...

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★☆☆☆☆ Extremely Disappointing Experience – Not Worth the Stay

I stayed at Hotel Lord Shiva on the night of 14th June, checking in around 2:30 PM and planning to check out by 5 PM on 15th June. We were charged Rs. 2500 for the stay. Before going to the temple, we had clearly asked the hotel staff whether a 1–2 hour late checkout would be chargeable, and they assured us it would be manageable and free of extra charges.

However, when we returned around 5 PM, we asked for food and were rudely denied, and the staff misbehaved with us. Despite this, we managed to arrange our own food, ate, packed our bags, and were ready to check out by 6:30 PM.

To our shock, the hotel demanded an additional Rs. 1500 for just 1.5 hours of late checkout – which is more than half of the original room rate for a full day!

The behavior of the hotel owner was extremely unprofessional. He spoke rudely, showed no courtesy towards guests, and completely ignored the earlier commitment made by his own staff.

I would not recommend this hotel to anyone. Poor service, lack of hospitality, and untrustworthy behavior. There are much better options available – avoid this place if you want a peaceful and respectful experience.

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Service is very poor. They are using small boys as a service provider. Be aware of bee hives..overall very bad experience.

PS: After checking owners reply I think it's necessary to put some points here Not only 1 there are 3 bee hives in the premises. (Premises meaning- the building and the land around it that a business owns or uses) Bee hives are in the 2nd floor of your building. Just outside your window attached with your building wall. You have small boys as service provider in fact 90% of all staffs. Maybe they are just 18 or below that. If you think they are good enough to provide all service then it's okay. Do not write such things which you can't maintain. I think you know what I tried to mean.

I am not your enemy to post anything wrong about your hotel. I just...