Miracle Colombo City Hostel — Hotel in Colombo

To be honest I was expecting MUCH more when arriving to Miracle City hostel due to the insanely high ratings. The beds are very comfortable, spacious, they are super private as the curtain is dark and the air conditioning is powerful. They provide lockers for you and there’s toilets/showers on each floor. There is a rooftop area to sit but it’s not comfortable at all, they need some comfortable chairs or beanbags rather than just hard blocks of wood to sit on 😊 they do laundry for you too at a good cost of 1500rs.

The cook upstairs was very hit and miss- sometimes she was really smiley, other times it seemed like even asking for hot water was an inconvenience… I think she was annoyed we were making our own porridge… but it’s a hostel 🤷🏽‍♀️ (backpackers often eat their own food)

No duvet, just a sheet so it gets quite cold🛌 There was apparently a toilet roll thief because on my first two days there was never any in either of the four toilets.. (I’d advise storing spares in the cupboards in the toilet so there’s always some available). 🧻 There is body wash/shampoo dispensers in each shower but these were never filled up so toiletries aren’t included. 🧼 Also states online that tea and coffee making facilities plus bbq/cooking facilities are available - this isn’t the case and you have to ask for hot water to make your own tea/coffee ☕️ they do serve food though. Drinking water is available but only if you drink it from the tiny glasses provided, if you wish to refill your bottle it’s 200rs which is more expensive than buying a COLD bottle from the shop.. we have our own waterbottles to save plastic and it’s the first hostel we’ve been in (9 months travelling) which doesn’t provide free refills. 😔 Front door doesn’t get locked throughout day/night, the fire escape on the second floor is a broken door, looks like it would crumble to the ground if you stood on it - seriously needs to be addressed - looks so dangerous (also somebody could enter the building from here..)

It’s very cheap and central hostel to stay in when visiting Colombo, walking distance to shops/restaurants and 30 min walk to the main centre. It’s comfortable and clean but I’ve stayed in a LOT of hostels over many travels and wouldn’t go as extreme as saying it’s ‘superb’. Feels as though people stay here just for a stop off for the airport as there isn’t much going on. I think this property needs a...

I left a small suitcase in luggage storage locked at this hostel and they guaranteed it would be safe. The manager was supposed to have put my bag in a locked room and secured my small suitcase. I had luggage locks on the zippers. When I got back to the hotel after three weeks of travel around SL checked into the hotel and got into my room and opened my suitcase my laptop, earbuds, portable speaker, American baseball hat, umbrella, sentimental and non valuable jewelry, some clothes and a few electric chargers and adaptors were all stolen. Gone, completely missing! It's actually the hotels fault because my suitcase was supposed to be stored in a locked luggage storage room and so if they had done that then my suitcase would 100% wouldn't have been rifled through. It may or may not have been a staff member who stole my things, could of been a guest for all I know. It was the hotel's responsibility to have my luggage locked in the storage room and not put in the open, especially since I wasn't coming back to the hotel for three weeks. So this is negligence on the hotel's side. I wouldn't stay here again either. The breakfast was horrible, meager and the coffee was disgusting. They could at least serve some cheap vegetables and potatoes with the eggs instead of some cheap nasty white processed bread. I paid over $20 USD/night and stayed at the hotel 2-3 nights at the beginning of the trip and two nights just before I flew out of Colombo and ultimately found out about the theft from.my suitcase. The hotel offered to refund me one nights stay but since the nights were already paid for through the booking and charged to my credit card I just told them to pay for my taxi to the airport which was approx. $20 usd. The manager and staff were very kind. Like i said, we don't really know who broke into my suitcase while it was under their supervision and was supposed to be locked in the luggage storage room. So im not saying it was one of the staff members who broke into my suitcase, but we really have no clue so in that situation, you can not eliminate any possibility of who may or may not have broken into my suitcase and carried...

I booked a 2 person private room through Booking.com for myself and my partner a day in advance. When we got there front reception was very friendly, but notified me that they had over booked the rooms and were working on "upgrading" us to another room.||||The owner (or hostel manager, not sure) came to tell us they had an apartment available for us, and paid for a taxi for us to get there (less than 5 min taxi). The apartment was nice, had one bedroom, bathroom, kitchen, balcony and large living room/dining room, as well as one other locked room.||||It wasn't clean when we got in, but we were happy to wait in the apartment while the cleaner set the rooms up and put out fresh linens.||||At 7am the next morning we woke up to two men entering the apartment with their own key. I was not fully clothed, and had left my wallet with a large amount of money, as well as my expensive camera gear out in the living room, having had no idea anyone else aside from my boyfriend and I were staying in the room. We both felt extremely violated, the hotel manager/owner Gayan, was also not forthcoming that this was a shared room.||||After an uncomfortable confrontation of him gaslighting, he finally agreed to give us a full refund. He blamed the miscommunication on his cleaner, which I thought was quite a low blow because she could barely speak English and had nothing to do with the booking.||||What made it even worse was that he then tried to cancel my booking on Booking.com so that I could not leave a review.||||I want other women and unsuspecting people to know that Gayan was being deceiving. Sri Lanka needs tourism and the way to do it is not by lying to...