Hotel Alakamanda — Hotel in Sri Lanka

Frustrating Nightmare - Negligence - Incompetence - Lack of professionalism – DO NOT VISIT..||||To start, the issue of room cleanliness was entirely unacceptable. Despite staying for two days, our room was not cleaned on the second day, and we had to wait until 4 PM after repeated requests to have it cleaned. To add insult to injury, we were informed that we should have put up a "clean my room" board—something that was never provided, nor were any instructions given regarding the process. This basic failure demonstrates a blatant disregard for guest comfort and standard service expectations. Furthermore, the toilets were smelly, and even the water had a foul odor, which added to the overall unpleasantness.||The dining experience was equally disappointing. Even though we placed our meal order an hour in advance, we still had to endure an additional 30-minute wait once seated. The quality of the food was shockingly subpar, with many items tasting stale as though they were reheated leftovers from previous days. It was incredibly frustrating that your staff displayed such dishonesty—when we requested specific items like chocolate ice cream, they failed to inform us of its unavailability beforehand, only to serve us a completely different item, such as vanilla, without any prior notice. This type of deceitful behavior is unacceptable and undermines the trust a guest should have in your establishment.||Moreover, even the simplest of requests, such as for ketchup or chocolate sauce, took an inordinate amount of time—sometimes up to 30 minutes—to fulfill. These are basic condiments that should be readily available, and the delay points to severe disorganization and lack of proper staff training.||The pool area also raised serious safety concerns. There were no visible depth measurements or safety instructions, which are basic standards for any swimming facility. The absence of clear safety signage is a liability risk and reflects poorly on your commitment to guest safety.||The most frustrating aspect was the consistent absence of your staff when they were needed the most. On multiple occasions, if one waiter was attending to a request, the rest of the team would vanish into the kitchen, leaving the service area entirely unattended. This lack of attentiveness and unprofessional conduct not only led to inconvenience but also created a sense of insecurity, as there was no one available for assistance in potentially urgent situations, the female who was in the reception was busy was on the phone and was not paying attention to the Customer. ||Overall, this stay was characterized by consistent incompetence, from unclean rooms and smelly toilets to stale food, slow service, poor communication, and a lack of safety measures. It was abundantly clear that guest satisfaction was not a priority at your establishment. This experience fell far below any reasonable standard of hospitality and reflects extremely poorly on your brand.||DO NOT...

Frustrating Nightmare - Negligence - Incompetence - Lack of professionalism – DO NOT VISIT ~! To start, the issue of room cleanliness was entirely unacceptable. Despite staying for two days, our room was not cleaned on the second day, and we had to wait until 4 PM after repeated requests to have it cleaned. To add insult to injury, we were informed that we should have put up a "clean my room" board—something that was never provided, nor were any instructions given regarding the process. This basic failure demonstrates a blatant disregard for guest comfort and standard service expectations. Furthermore, the toilets were smelly, and even the water had a foul odor, which added to the overall unpleasantness. The dining experience was equally disappointing. Even though we placed our meal order an hour in advance, we still had to endure an additional 30-minute wait once seated. The quality of the food was shockingly subpar, with many items tasting stale as though they were reheated leftovers from previous days. It was incredibly frustrating that your staff displayed such dishonesty—when we requested specific items like chocolate ice cream, they failed to inform us of its unavailability beforehand, only to serve us a completely different item, such as vanilla, without any prior notice. This type of deceitful behavior is unacceptable and undermines the trust a guest should have in your establishment. Moreover, even the simplest of requests, such as for ketchup or chocolate sauce, took an inordinate amount of time—sometimes up to 30 minutes—to fulfill. These are basic condiments that should be readily available, and the delay points to severe disorganization and lack of proper staff training. The pool area also raised serious safety concerns. There were no visible depth measurements or safety instructions, which are basic standards for any swimming facility. The absence of clear safety signage is a liability risk and reflects poorly on your commitment to guest safety. The most frustrating aspect was the consistent absence of your staff when they were needed the most. On multiple occasions, if one waiter was attending to a request, the rest of the team would vanish into the kitchen, leaving the service area entirely unattended. This lack of attentiveness and unprofessional conduct not only led to inconvenience but also created a sense of insecurity, as there was no one available for assistance in potentially urgent situations, the female who was in the reception was busy was on the phone and was not paying attention to the Customer. Overall, this stay was characterized by consistent incompetence, from unclean rooms and smelly toilets to stale food, slow service, poor communication, and a lack of safety measures. It was abundantly clear that guest satisfaction was not a priority at your establishment. This experience fell far below any reasonable standard of hospitality and reflects extremely poorly on your brand. DO NOT...

Very bad experience from the start to end of our stay.

Room is not clean (We found human hair on our bed which seems like they haven't cleaned them properly or rented for short term before we arrive)

Bathroom Locks are not working so we had to sing while inside the bathroom by preventing others come accidently. (We have booked 3 rooms)

Only 500 ml drinking water bottle supplied per person per day (no extra provided even after requesting). If you really wanted to stay there please bring your own water bottles.

Food served as buffet for dinner and breakfast. very low varieties of choices and they don't refill what ever finished.

Found human hair in my plate while eating the foods which seems like they don't care about the cleanliness.

We booked for Fullboard and At the end we were only guests there for lunch and they don't even have food menu to select (A la carte menu). The only option they given us was if you want rice and curry we can prepare or can make Fried Rice. We have asked if we can downgrade for Halfboard (As we consumed only dinner and breakfast and there is no any other guests available for lunch they don't have prepared anything) that will help. But they forced us we can't do that and forced us to eat that unhealthy foods.

Also in the bathroom hand shower is also not working in one room, and in the other room when hand shower is on there is another tap is working where all you get wet even you don't want.

Phones in the room is also not working. We need to call from our mobile to reach the front desk.

Wifi signals not available in the rooms, Even if barely found few signals it will...