Easy Planet Hat Yai — Hotel in Songkhla Province

I stayed at your hotel on 22 June 2025 during a business trip in Hatyai. Unfortunately, my experience was far below expectations due to multiple issues I encountered during my stay.

Upon entering the room, I found a significant amount of hair on the floor and furniture, which gave the impression that the room had not been properly cleaned. There was also a strong unpleasant smell coming from the towel provided. The basin in the bathroom was broken and not repaired or replaced — I was genuinely afraid it might collapse and injure me. The shower area was also not clean, with visible stains on the mirror. Air-conditioning also super noise!!

Additionally, there was no complimentary drinking water provided in the room. The electrical plug near the headboard did not function, causing my phone to remain uncharged the entire night. I chose to stay quiet about these issues at the time, simply resting for the night and planning to leave early the next morning.

However, the next morning, I discovered that my car had been issued a government parking fee while parked in front of the hotel. I had parked there after checking in, clearly visible to both the receptionist and the security guard who saw me unloading my luggage — yet no one warned me that parking there was not allowed. When I brought this up at the front desk, the lady staff member was neither fair nor friendly in her response. Instead of apologizing, she simply said, “I don’t know,” and followed by saying, “Normally you can park there if the government doesn’t see.” I was shocked and disappointed by this careless and dismissive attitude.

I have never given a one-star review to any hotel before, but this will be the first time in my life that I feel compelled to do so. The staff’s lack of responsibility, empathy, and professionalism was unacceptable. I will not return to this hotel again.

I sincerely urge your management to provide proper customer service training to your staff, especially on how to handle guest concerns and respond with basic courtesy, such as offering a simple apology. If this is not addressed, I worry that future guests — especially younger or less experienced ones — will face...

I stayed at your hotel on 22 June 2025 during a business trip in Hatyai. Unfortunately, my experience was far below expectations due to multiple issues I encountered during my stay.||Upon entering the room, I found a significant amount of hair on the floor and furniture, which gave the impression that the room had not been properly cleaned. There was also a strong unpleasant smell coming from the towel provided. The basin in the bathroom was broken and not repaired or replaced — I was genuinely afraid it might collapse and injure me. The shower area was also not clean, with visible stains on the mirror.||Additionally, there was no complimentary drinking water provided in the room. The electrical plug near the headboard did not function, causing my phone to remain uncharged the entire night. I chose to stay quiet about these issues at the time, simply resting for the night and planning to leave early the next morning.||However, the next morning, I discovered that my car had been issued a government parking fee while parked in front of the hotel. I had parked there after checking in, clearly visible to both the receptionist and the security guard who saw me unloading my luggage — yet no one warned me that parking there was not allowed. When I brought this up at the front desk, the lady staff member was neither fair nor friendly in her response. Instead of apologizing, she simply said, “I don’t know,” and followed by saying, “Normally you can park there if the government doesn’t see.” I was shocked and disappointed by this careless and dismissive attitude.||I have never given a one-star review to any hotel before, but this will be the first time in my life that I feel compelled to do so. The staff’s lack of responsibility, empathy, and professionalism was unacceptable. I will not return to this hotel again.||I sincerely urge your management to provide proper customer service training to your staff, especially on how to handle guest concerns and respond with basic courtesy, such as offering a simple apology. If this is not addressed, I worry that future guests — especially younger or less experienced ones — will face...

Pleasant Surprise

Usually i choose quirky guesthouses - and rarely a chain hotel - when travelling Thailand and stay off the beaten path. In this case, i had a night in Hat Yai between a 14 hour train from Bangkok and a journey to the Malaysian border. I choose this hotel because it was close to the train station but was totally surprised at how great this is.

A five minute walk from the early morning arrival at the train station, i went to ask to leave my bag until check-in and they instead allowed me to check in (at about 9:30AM) which was great to clean up and regroup after the trip. The room is simple and sorta minimalist zen/hip aesthetic. A comfy bed, end tables with lights (don't have to use glaring overhead) and ... plugs ins outlets all over without having to unplug and move TVs, lamps etc! Little things like this are huge.

The shower had a really good head and pressure and HOT. Room on bathroom counter to spread out. A desk as well which was handy to do paperwork and projects. I didn't turn on TV at all.

The location makes everything walkable (i just strolled cafes and bars) there's lots of shopping around (if that's your thing) but mostly geared to Thais and Malaysians it seems.

They have a fun photo booth in the lobby and also an App (which i just didn't get around to using as i had everything i needed). There's also a tour desk in the lobby but i didn't use that either..

The front desk clerks (who spoke English so i didn't have to stumble with a my bad Thai) helped me get a transport to the bus station....