Mattress Firm Clearance Center Trumbull — Hotel in Bridgeport

We had originally placed an order for a mattress for my mom on the Mattress Firm website, but because she didn't physically go in to the store and try it out first, it turned out to be too soft. I called the local Bridgeport store to see if we could return the mattress through the store and exchange it for a better fit or if we had to contact the main number through the website. The store sales representative Russel went out of his way to help us figure the whole thing out! He made a call to make sure the exchange could be done at the store then called us back with the details. That day we went right over to the store and Russel assisted us and was very helpful, friendly, and knowledgeable despite the fact that he was new and was just trained and just starting out at the store one week before. From start to finish it was a great experience. He wasn't like your typical sales person just trying to make a sale or talk you into buying a more expensive mattress. He helped us exchange the too soft mattress for a firmer mattress within our price range that was actually cheaper than the first mattress we were returning. He let my mom take her time laying on the different mattresses to ensure she would be happy with the one she chose. He even laid a mattress covering over the mattresses she tried because of our Covid fear! The experience was great and thankful we got someone so helpful and...

Truthfully my experience on getting a bed here was horrible. I was disrespected by the salesperson badly for wanting to cancel my order in Bridgeport Mattress Firm. There was no professionalism with the salesperson that was supposed to help me. I was told I would receive my mattress in a day then was told that they are not sure when it would be delivered. I called to cancel the mattress I ordered due to much uncertainty of when I will have received my mattress and when it will be delivered. I am very disappointed on how I was being treated, no salesperson is supposed to yell and give a negative attitude for wanting to cancel a order you are not satisfied with. The salesperson I came in contact with even told me I couldn’t cancel my order, when I specifically apologized for the inconvenience and said I want to cancel my order and get my refund, since nothing has yet been delivered. For people excited to look for a new bed I would highly recommend to not come here and to look someplace else and to not waste time buying a...

The store manager, Deontae Carter, was the most helpful, knowledgeable and friendly sales person I have ever met. He went above and beyond in making sure I got the right mattress, no matter what it took. Such dedication to the customer does not come often! I've known myself to be a combative shopper when it comes to in person sales and even with that attitude Deontae never once falter, everything was suggestive on his end nothing felt forced! Not only did I receive the mattress I absolutely wanted, he was able to knock the price down as close to my range as possible, there was no way I was leaving without that purchase after all the work he put in! Truly an amazing guy, if you're looking for a mattress I recommend calling first and make sure he's there, you won't be...