Econo Lodge Broken Arrow - Tulsa — Hotel in Broken Arrow

If I could put negative 5 stars I would...staying here was the absolute worst expierience of my life. First when you get here, you walk into a much nicer hotel to check in, then they tell you your staying at the one in the back where cameras are sparse. Then, my husband(Who has 2collapesed lungs and is 115lbs soaking wet) gets cold so he turns the heater on. Y’all I am woke up immediately at 6am to a room filled with smoke that smells like a super strong chemical and smoke alarms going crazy. I make my husband wait in the Hall with a wet towel covering his nose and mouth while I turn the heater off and call front desk. By this time the hall is filled with the smell and smoke as well. The lady working the front desk wasn’t even a bit concerned, She says “what would you like me to do about it” with a negative inflection. I tell her please move us rooms my husband can not be breathing this in. She then approaches me with the key and does not say one word! Y’all she didn’t ask if we were ok, she didn’t say sorry, she didn’t even say here is your new room key, I mean not a word! So we go in the new room and are in there maybe 5 minutes when I notice there is thick, furry, black mold floor to ceiling. It’s worth noting my husband’s first lung collapsed because we were staying in a home with black mold; I don’t play with that stuff(I love my hunnii too much). So by this time I feel like I’m getting no where with the staff as the manager won’t be in until 9. So, I call the customer complaint line thru Choice Hotels And they are great but immediately warn me that until I check out they can’t really do much because they aren’t physically there, they said. So, the call agent sends a message to the hotel to change me rooms and then tells me to go down to get my new key. The front desk person, now a male, is kind and says I have two rooms for you to look at and tell me what is best for you. So I think this fiasco is finally over(Omg I am dead tired sleepy by now) the first room is also covered with mold, worst so than the one they are moving me from. The second one smells aweful like stale cigs or something but it doesn’t have mold so I say ok this one works. We get moved and I’m on the phone still with the agent who Is noting my trouble breathing and that I’m now caughing up nasty phlegm. They advise me to rest easy until 9 when the manager will be there and he will make it all better(ha,ok). This rude little man calls my room phone tells my husband to send me down that he will give us a free night and a refund. Then I get down there and he will not even let me say one word past the word hello sir. He says “I already know your issue and the whole story it’s on my computer right here from where you called choice hotels” with an attitude like he mad that I told on him(For Real y’all I can’t make this craziness up) then he says “ No One Uses The Heater In Summer!” In his firm rude little tone “ And the choice hotel customer complaint line should only be called before arriving or after checking out, they should have never been called while you were at my hotel” then this man hands me my refund he already had ready-doesn’t offer an apology or free night or option to switch hotels all together-Then says I have until check out time to leave, and turns his back and walks away! Wow! I felt so disrespected and abused really. But even that isn’t all! Get out to the parking lot to leave that dirty hotel and “someone” had let air out of my tires- I’m cool still though, no biggie,things happen, I have fix a flat,it’s cool-Until I get home and receive an email from choice hotels asking me to do a survey relaying my expierience. So naturally I’m filing that out so they know they got some changing to do! How bout that Manager guy sends me an email from his PERSONAL email account- Correcting me for calling the heater a furnace- saying in all caps “Its called an HVAC! And no one uses the heat when it’s 76 degrees outside.” I do! I’m from Florida, it was cold and yeah I paid for that room!! I don’t appreciate him harassing me after the...

All in all, a nice place, easy to find, and quite affordable. I chose it over a few slightly less expensive hotels after reading terrible reviews of the others.

I had a clean, large room with a king size bed. Refrigerator and microwave were included, which was handy. The hotel also has a laundry room, though I didn't use it, and a pool, which wasn't open (I came in late January). I was surprised to see that the tub was actually deep enough for a decent bath (I took full advantage of that!). The bed was comfortable, and there's plenty of room for clothing if you're here for an extended stay, as well as an iron and ironing board in the closet.

The Econo Lodge shares a lobby, amenities and building with the Clarion, though that's not apparent when you first come in, and they didn't say anything when I booked the room. I drove all the way around looking for it before I realized that. Both names are on the marquee, but I couldn't see that from my car window. If it had been summer and I'd had a convertible, I might have. Anyway, if you come to either, you register at the Clarion. Most of the amenities: exercise room, swimming pool, and probably laundry - are located in the Clarion, which is reached by a breezeway, I think. I would have looked more carefully if I'd used any of them. They're not at all clear about this arrangement; the flyer in the room says that the EL has all that stuff, but not that for anything more than the room and breakfast, you have to go to the Clarion. Apparently the woman who took my reservation and checked me in didn't think it was important to go over anything like that. Just proves that pleasant and friendly don't equal competent. And that brings me to my actual complaints.

What I didn't like about this place is that the main entrance (not the lobby; the EL is behind the main part of the building, attached by a sort of covered breezeway), which is also the location of the breakfast area, smelled of smoke. Not like people actively smoked there, but it has that stale odor that clings to smokers like skunk oil. Once I got to my floor, it was gone, and the elevator didn't smell. Then again, it's all solid surfaces, so it wouldn't hold it like carpet does.

The room had an odd, slightly unpleasant odor that was quite noticeable every time I walked in. It wasn't smoke, nor was it mildew, or at least I didn't identify it as such, and I didn't see any evidence of mildew, but it was there. I got nose blind to it within moments, though, and didn't have any trouble with it. No morning headache, either.

My only other complaint is that the outlets are few, I had to unplug things in order to plug in my laptop and to charge my tablet. Additionally, the outlets I used were really loose, and the plugs kept falling out. One of them sparked when I put them in, too. It was only when I phoned the desk in the morning to notify them that maintenance was required and to ask where the exercise room was that I discovered that the far side of the bed has a multi-plug on the table. It sort of disappears into the table, so if you use the side of the bed closer to the bathroom and door, which I did, and don't need to use the phone or light on the other side, which I didn't, you won't see it. Not great planning.

The hotel claims to be pet friendly (I don't have a pet, so I don't know from experience), and they charge an extra $25 per stay, not per day, which is quite reasonable, especially if you're staying for a while. Internet is free; the password is on your card case, another thing they didn't mention at check-in.

I'd recommend the place if what you want is a nice room for a decent price. It's corporate boring, but then that's true of all the...

As I was passing through on my way from Chicago to Albuquerque on a Saturday night, I needed a hotel. I hopped on priceline, or Expedia or some such thing and found this place was pretty cheap and had an opening, so I booked it. Soon I would find out why it's cheap. I arrived at the hotel and told the young man I had made a reservation an hour before. He muttered some nonsense about third parties, cleaned, then took a scrap piece of paper and scribbled down some numbers, grabbed his keys and said he'd be back, and ran off. After a few minutes I wandered over and sat in the couch in the lobby and watched whatever football game was on, maybe it was baseball, I don't remember. After what seemed like half an hour or so the desk guy came back and said we got lucky. He told me I'd be on the 3rd floor of the "other building over there" handed me a pair of key cards and sent me on my way. I got to the other building and the hallways were brightly lit and the place smelled like an abandoned school. As I walked in, to my immediate left was an elevator that had the door open, so I walked inside and pushed the button for the third floor. Nothing happened, pushed it again, nothing, so I concluded that the elevator wasn't servicable, walked out of it and looked around for some stairs. Down at the end of a sketchy looking hallway with garbage all over the floor was a door with windows in it, and beyond that was a set of stairs. I made my way down there and as I went through the door I took note of the hand written sign on the wall warning that if I smoked there would be a $250 charge to my room, and they had something called a camaras, whatever that is. Up the stairs to the third floor I went. Down another garbage laiden hallway to my room. I opened the door to find the room was the type with 2 beds, maybe double or small queen sized. Both beds had a brown blanket on them with burn holes in them. I went into the bathroom and took note of the disgusting bathtub, then p'd in the toilet, pushed the flush lever, and not much happened. I opted out of a shower. I looked at the first bed and noticed it was very poorly made, and figured the desk clerk had made it quickly while he was on his half hour tour, so didn't figure the sheets would be clean. Took a look at the second bed and realized that I didn't have my "camaras" vaccine. I went back down to my truck and got my camping cot and set it up near the air conditioner and went to sleep. For the $62 I paid for the room, I guess it was a plus that the air conditioner worked and there weren't any bugs that I saw. I went to sleep finally around 10pm, got up around 6. Tried the toilet again with the same result, packed up my cot and the few things that I brought up, and went on my way.... toothed next Love's to take a shower and wash this experience off. I will say, this hotel is fine for a guy traveling solo, but it isn't a place I would recommend to bring my wife, and it certainly is not any place for children. The upside, as I said, was that the air conditioner was cold, and there weren't any holes in the walls that I noticed, although... I didn't even notice whether there was a TV...