Sleep Number — Hotel in City of Yonkers

So my fiancé and I decided on the Sleep number i8 bed with the adjustable base. We applied for the store credit card and we made the purchase. We were downgrading from a king size matress to a queen size sleep number bed. Today we were suppose to receive the bed but the base didn't fit in the elevator of my building. Taking the stairs wasn't an option for the delivery guys. That part I understand because the base is very heavy. Here is my issue, why didn't the sales man who sold me the bed mention that the base is one solid piece the measures 7ft high by 5ft wide? I would have easily said that it would not fit because I know the dimension of my elevator. Now we have a major problem. I took the day off of work to receive my delivery. I also downgraded from a king to a queen so I TOSSED OUT my old $1,000 king upholstered bed, now my matress is on the floor. I also applied for a credit card that I will never used. DEALING WITH SLEEP NUMBER HAS BEEN A TOTAL DISASTER. I will never do business again with Sleep Number. Customer service asked me, SO WOULD YOU LIKE TO CANCEL YOUR ORDER? REALLY!!! How about better training for your sales department, how about advertising the Sleep Number WONT deliver an adjustable base if they're stairs involved!!! I am extremely irate and I have lost time, money and took a hit on my credit score. To top off everything else, no one could help me, I spoke to 4 different reps! A nightmare of an experience....

I recently purchased the Queen Dual i8 Sleep Number Smart Bed with the adjustable base (FlexFit 3), and I couldn’t be happier with the entire experience. From the moment we walked in, Lisa was the one who guided us through the process, and I have to say—she was exceptional.

Lisa was incredibly knowledgeable, patient, and thorough. She took the time to understand exactly what we needed and went above and beyond to make sure we were comfortable and confident in our decision. She explained every feature in detail and made sure we understood how the bed and the smart adjustable system worked.

What really stood out was her dedication—Lisa didn’t just try to sell us a bed, she made sure we were truly satisfied. She was honest, specific, and genuinely cared about our comfort and understanding. The price was also very fair, and thanks to her efforts, we felt great about our purchase.

Thanks to Lisa, we’re now enjoying better sleep and feel we made the perfect choice. If you’re thinking about getting a Sleep Number bed, I highly recommend working with Lisa—you...

First of all, these are amazing beds. They are especially great if the person that you sleep with likes a different mattress firmness. Most importantly, they are extremely comfortable.

The only drawback (as noted in Consumer Reports which also notes that these are top rated) is that they are slightly warm and retain heat. I sleep hot, but just keep the room slightly cooler and is fine.

Also, the store sales experience is extremely professional.

Lastly, I'm bothering to rate the store due to the great customer service. We had a mistake on our order from a year ago and didn't get shipped the SleepIQ (it actually tracks your heart rate and breathing to help monitor the quality of your sleep). Despite the 12 months gone by, they were perfectly happy to swap things out for us. They may charge a premium for their beds, but it is returned in quality...