Holiday Inn Express Cleveland Downtown by IHG in Cleveland, United States - reviews,open hours,photo spots,things to do

Plan your stay

Pet-friendly Hotels in Cleveland

Find a cozy hotel nearby and make it a full experience.

Affordable Hotels in Cleveland

Find a cozy hotel nearby and make it a full experience.

The Coolest Hotels You Haven't Heard Of (Yet)

Find a cozy hotel nearby and make it a full experience.

Posts

Kiran PSKiran PS

I had a terrible stay here ( April 3-5, 2025). I checked in at midnight and came to know that they don’t have their own self parking garage. Valet parking was $42 dollars almost 1/3 of the room rate. This is ridiculous! I will never come here again. I was forced to take it as the Valet guy said nearby public garage may or may not have space and is about 10 minute walk and does not have in and out privileges. I did not want to risk it at midnight with homeless folks running around. When we entered the room, it was spacious with tall ceilings ( that’s why it deserves the one star). But the floors were dirty and when I took my socks off and stepped out for a few steps to get into slippers, the floor was sticky! Whew! Disgusting… Then in the bathroom, there was no body lotion in that small container (Dove brand). It was literally empty no matter how I squeeze it. The phone was broken and I could not call the front desk. It had different room number written on it. There was no safe locker. The deadbolt was broken. The whole room and entry foyer felt like some 1800s home. When I saw the mattress, I could already see the depressions and When I rested on it it reaffirmed my doubts about the quality. I literally sinked in for 3-4 inches! It was the worst bed I slept on any name brand hotels in the last 15-20 years. Motel 6 beds were better when I used to stay there when I was a student. The curtain was torn at the top letting the light in (which is next to the busy street btw) and the room was not pitch dark. There was so much vehicle noise and music coming from the streets . The next day when I went to take bath, the shampoo and conditioner bottles were completely empty. I had to use body wash for the head bath. The breakfast was OK. If you are vegetarian, good luck! At least I eat eggs. No ‘real’ oatmeal. It’s the ready to go oatmeal in pockets-what? No potatoes- so many meat items. Some bread. Crappy coffee. Machine made pancakes were not well done and I have to throw them away. When I left the hotel for the day to visit the university, I told the front desk lady about all the issues (shampoo, body lotion, phone, curtain) and most importantly about the bed. She said she does not have any other room to assign me and could give me a refund if I wanted to check out. I was so tight on time for the next 8 hours, I did not think I can do that. I tried in between meetings to do and I did find some option but I have to comeback all the way again to check out and find parking in the university- which is difficult to get. I decided to suffer another night of misery. When I came back in the evening, the beds were made but the. shampoo, conditioner and body lotion bottles were not replaced - who does that? I had to come down to get those again later. When I complained, the lady did not seem to care and did not even say sorry for the inconvenience. I had to endure another night of torture - crappy bed, even more noise than previous night from the streets, broken curtain ring and then wake up to OK breakfast. When I was checking out, I complained to the front desk ( a different person every time), he did not care and didn’t even bother to take his earbuds out to listen to me and didn’t say sorry, didn’t say nothing! Where is the customer service mindset of these folks? Who hires these people? Overall, very bad experience, I could have stayed in a better Airbnb accommodation (no wonder people are moving out of these hotels) for a lot cheaper which I will do next time as my kid decided to go to the university there!

M GM G

As an IHG Platinum Elite member, I must say this is the most pathetic Holiday Inn operation I’ve ever been at over many years of business travel. From the moment you enter the dingey and smelly lobby it’s evident the place is filthy and unmaintained. Out of the four elevators that serve this 14 story property, only one was operational. That elevator had a grimy and littered floor, long drips of dried fluids that had been spilled on its walls long ago, and a control panel that was falling off its hinges. I went for ice into a hallway portico marked “ICE” and discovered the ice machine was totally missing. It had been replaced by two toilet plungers, a mop, a (hardly used) broom, and an overflowing trash can that wasn’t emptied for the three days I endured this place. My bathroom had two clumps of someone else’s long black hair on the dirty marble floor, there was a burned out lightbulb laying on the desk, it was apparent the windows hadn’t been washed in years, the sink faucet handle was so loose it could be lifted off, and the shower soap bottle was empty. On my first morning the valet took 15 minutes to appear so I could ask for my car to be retrieved. The next day it took 20 minutes. Then there were another 8 - 10 minutes before the car was delivered. I was shocked when I found I got billed $42.12 per night or such lousy service. Being unaware of that steep $39 plus tax per night parking charge, I later checked and discovered the price had been very deeply buried in a sub-sub-menu of this Holiday Inn’s website. Breakfast was served on the pooly-lit mezzanine floor that was only accessible via a grubby carpeted dog-legged stairway. Not easy going up or down for anyone with mobility issues, and the cruddy unswept stairway carpeting was certainly unappetizing. Unabated noise from motorcycles revving their engines late into the night on the street below made falling asleep difficult. It’s a shame IHG doesn’t crack down on the inept management of this place.

Arianna WArianna W

Let me just say, the Manager Brooke E. Was incredibly rude. I booked a room and was immediately impressed with the location and the old charm of the building, the manager ruined it with her nasty attitude and snide comments. I was under the impression that I only had to pay $122 at the property, I wasn’t aware of any extra fees and it was not listed anywhere on the website (the manager even said yeah, these fees aren’t listed on the sites anywhere). After showing her everything on my phone she goes “You’re so lucky I’m feeling nice today, every hotel has fees you pay when you get there, ours is low you should be lucky.” We don’t travel much— but I would assume any fees would be posted SOMEWHERE. She ended up lowering the charge to $163z we paid and as we were walking toward the elevator, we could hear her and the front desk lady laughing saying “don’t travel if you’re broke and can’t afford shit!” I’m not going to let her spoil my trip but you should probably hire a new manager one with better customer service skills, and less attitude. I was trying not to cry and she’s saying snarky things. Unhelpful. My boyfriend was trying to talk to her too and she was disrespectful to him as well. I’m telling everyone I know to use this place as a last resort just because of the manager.

See more posts

Reviews of Holiday Inn Express Cleveland Downtown by IHG

4.0

(951)

1.0

34w

I had a terrible stay here ( April 3-5, 2025). I checked in at midnight and came to know that they don’t have their own self parking garage. Valet parking was $42 dollars almost 1/3 of the room rate. This is ridiculous! I will never come here again. I was forced to take it as the Valet guy said nearby public garage may or may not have space and is about 10 minute walk and does not have in and out privileges. I did not want to risk it at midnight with homeless folks running around. When we entered the room, it was spacious with tall ceilings ( that’s why it deserves the one star). But the floors were dirty and when I took my socks off and stepped out for a few steps to get into slippers, the floor was sticky! Whew! Disgusting… Then in the bathroom, there was no body lotion in that small container (Dove brand). It was literally empty no matter how I squeeze it. The phone was broken and I could not call the front desk. It had different room number written on it. There was no safe locker. The deadbolt was broken. The whole room and entry foyer felt like some 1800s home. When I saw the mattress, I could already see the depressions and When I rested on it it reaffirmed my doubts about the quality. I literally sinked in for 3-4 inches! It was the worst bed I slept on any name brand hotels in the last 15-20 years. Motel 6 beds were better when I used to stay there when I was a student. The curtain was torn at the top letting the light in (which is next to the busy street btw) and the room was not pitch dark. There was so much vehicle noise and music coming from the streets . The next day when I went to take bath, the shampoo and conditioner bottles were completely empty. I had to use body wash for the head bath. The breakfast was OK. If you are vegetarian, good luck! At least I eat eggs. No ‘real’ oatmeal. It’s the ready to go oatmeal in pockets-what? No potatoes- so many meat items. Some bread. Crappy coffee. Machine made pancakes were not well done and I have to throw them away. When I left the hotel for the day to visit the university, I told the front desk lady about all the issues (shampoo, body lotion, phone, curtain) and most importantly about the bed. She said she does not have any other room to assign me and could give me a refund if I wanted to check out. I was so tight on time for the next 8 hours, I did not think I can do that. I tried in between meetings to do and I did find some option but I have to comeback all the way again to check out and find parking in the university- which is difficult to get. I decided to suffer another night of misery. When I came back in the evening, the beds were made but the. shampoo, conditioner and body lotion bottles were not replaced - who does that? I had to come down to get those again later. When I complained, the lady did not seem to care and did not even say sorry for the inconvenience. I had to endure another night of torture - crappy bed, even more noise than previous night from the streets, broken curtain ring and then wake up to OK breakfast. When I was checking out, I complained to the front desk ( a different person every time), he did not care and didn’t even bother to take his earbuds out to listen to me and didn’t say sorry, didn’t say nothing! Where is the customer service mindset of these folks? Who hires these people? Overall, very bad experience, I could have stayed in a better Airbnb accommodation (no wonder people are moving out of these hotels) for a lot cheaper which I will do next time as my kid decided to go to the...