Residence Inn by Marriott Denver Downtown — Hotel in Denver

I recommend you don’t stay here. I stayed here for 19 nights and should have moved after night one (that’s on me). Get to my room and unpacked. Living room tv doesn’t turn on. Message front desk. They take hours to reply (any time you message them). While waiting for them to reply I notice my ac isn’t working so I message them about that as well. They finally respond and say they will have someone up the next day to look at both issues. Get back the next day after working outside in the sun and heat all day and find my room is almost 80° inside. Find a note from maintenance that my ac unit is frozen so they have it turned off and they will stop by the next day to check it. Tuesday I go to work get back and my room is still almost 80°. Go to the front desk to find out what’s going on and the maintenance guy is there. Maintenance guy comes back to my room turns the unit on and it immediately freezes again. He also off handedly tells me he was in my room the day prior due to the tv and only checked my ac because it was warm in the room. Not because the front desk told him that my unit wasn’t working. They can’t move me to a new room since they are sold out so they bring me a swamp cooler. Which only helped when I sat with it blowing directly on me. Finally Thursday they tell me they can move me to a new room and if I pack up all my stuff they will move me while I’m at work the next day. Wake up early Friday get all my stuff packed up for them before going to work. Get back that night and sure as sh*t they didn’t move me. Get settled in to get some work done when there was a knock on my door. Someone came to “help” me move my stuff. Well now I’m being unconvinced so I told him to just give me my new room keys and I would move my own stuff. Sunday I go grocery shopping to replenish my food. Tuesday morning I get a water out of my fridge and it feels kind of warm. I think it’s just the temperature being higher then I’m used to so don’t think anything of it and lower the temperature down. Wednesday I wake up and everything in the fridge is warm and frozen food is completely thawed out. I just bought all new groceries. Contact front desk and let them know. Also advise them if I have to move rooms I’m switching hotels. Go to work come back and they switched out my fridge. I ask them what’s going to happen with all the food I lost. They tell me to make a list of all the food and they will replace it. Well that was a lie. So they tell me to buy my own groceries and they will reimburse my card on file. I tell them that’s not going to work since my card on file is my company card and I can’t use that to buy groceries. So in the end they take $50 off one night stay and 10k points. Again this isn’t a very good solution as the $50 goes back to my company and 10k points is the equivalent of a $25 gift card. I tell them that and they just sent another 10k points. I’ve filed a case directly with Marriott and I’m waiting to hear back from them. I went 5 days without ac and lost over $100 worth of groceries. Not acceptable at all. On top of this when I checked in I was told parking was $15. Okay not a problem. Get the bill to discover its $15 per day. The guy that checked me in on day one just decided to not mention those two words. Every other Marriott I have stayed at has waived the parking fee due to me staying...

Arrived on 12/18, after a 14hrs drive all we wanted was a shower and rest. But unfortunately sink and tub didn’t drain, bed sheets were dirty. No housekeep for 4+days after repeatedly requested, even with supervisor Daisy. I was even asked at what time could they clean, I kept saying at noon we all would be out and would take the dog with us for housekeeping to be free to roam. Unfortunately room did not get cleaned till 12/24 and that was after we called them yet again. I was told the director of housekeeping would be heading to room in a few mins but nope, it was just a regular housekeeper that was not aware of what was going on. So I called and now I’m frustrated because I keep being told something different each time and wondering why I hadn’t receive housekeeping service when told, I’m thinking if there’s an issue with my card or something please let me know but nothing no communication at all. No even amongst themselves. Also, no elevators, kitchen had no dish bowls, no blender, but knowing they have guest coming in for vacation and longer than a week you would think they would at least keep one to borrow at the main desk. This should’ve been mentioned on welcoming email from Manager Matthew, especially coming for a long stay with multiple luggage. The last two days we had ton of issues with the wifi. Lastly, weed may be a thing/allowed in Colorado but wow multiple days we would wake around 3-4am to a strong smell coming from the vents, causing us headaches. What was very frustrating about this experience is that it was my family and fiancé first trip together, aside from that the build up came from the housekeeping supervisor walks in does not apologize or address us and goes straight to the back room. At least have the audacity to apologize. The manager stayed he would only comp for half of the night stay for 12/24. We check out on 12/26, no receipt was given. Finally arrive home from the long drive to check account to see they have broken down the charges with no explanation on what’s what and the next day is back to being fully charged with no comp on anything not even the 12/24. I have called loyalty Marriott as I am a Titanium Elite member and I was told as of 12/27 they were sending the property and email on this case. As of 12/28 far nothing, maybe it’s not a priority for them but I need answers this was an awful experience. When we had the feeling of switching over hotels we should have...

This is a 1st Generation Residence Inn The Rooms are Basically Elegantly Decorated Studio Apartments With Large Kitchenettes, The Larger Suites Are Loft Style With a Lower Floor Master Bedroom, That Opens Into The Main Living Room Via French Style Doors Has a Full Bathroom With Tub, Shower and Closet The Upper Level / Bedroom Has a 1/2 Bath With Walk in Shower Full Size Sink and Toilet and Closet Space Both Bedrooms Also Have Generous Sized Dressers, And Every Room has It's Own Flat Screen Television The Main Living Area Has a Pull Out Couch With Queen Sized Bed Within The Open Space Format Makes This Place Not Only Practical But Also Aesthetically Pleasing, The Kitchen Area Features a Full Refridgerator With Ice Maker, Dishwasher, Microwave, and Full Size Stove also Comes With All The Necessities Pots, Pans, Flatware, Silverware, Glasses Soap, Paper Towels, Pantry The Entire Place Utilizes Smart Tech Heater AC and Ceiling Fans The Entire Property Has A Home Like Feel That Is Accompanied By A Top Notch Staff From The Breakfast Crew, To The House Keeping Crew, The Afore Mentioned Breakfast Served Daily Was A Splay of Warm Scrambled Eggs, Bacon or Sausage, Mini Souffle, Mini Quiche, Waffle Machine, Cereal, Oatmeal With All The Mix Ins/Toppings One Might Desire, Fruit, Yogurt, Bagels, Muffins, Chocolate or White Milk, Coffee Ranging From Regular and Decaf, To Cold Brew with Choice of Half &Half, Oatmilk, Or Creamers, Sugars, Sweetners, Tea, BAGELS With Cream Cheese or Jelly, Muffins, So Much Food Lol There Is A Small Pool on Premesis But is Also Located a Stones Throw or Short Walk From Colorado's Largest Water and Amusement Park, and Downtown Denver Minutes From Wal-Mart, Target and Various Resturants The Highlight Of Our Stay However Came In The Form Of The Great Front Desk Woman Brittany Boydstun, and The Young Manager Joseph Davis, Whom Went Out Of There Way To Make Our Stay COMFORTABLE and Welcoming Even Though They Were Dealing With Some Standard Unfortunate Property Issues They Stayed Calm, Professional, and Quite Polite and Gave All Of Our Concerns Proper and Quick Resolution Along With The Property Manager COCO They Did All They Could To Ensure A Quality Memorable Stay We Will Definetly Be Returning To This Property For Our Future Visits To The Denver Area We Highly Recommend This Property The Best Stay For Your Buck #SizzleSaidIt KICH RADIO / SIZZLE...