The Captain's Manor Inn — Hotel in Falmouth

My wife and I have stayed at many inns over the years, as we prefer a lovely B&B over a typical hotel for the charm and hospitality we have experienced. |In fact, we stayed at the Captain’s Manor Inn several years ago when it was under prior ownership. We enjoyed it so much we were looking forward to returning. The inn was as lovely as we remembered, the Cupola room still fabulous and everything was clean and comfortable. ||However, we will never return unless ownership changes.||The innkeeper Randy is nothing short of boorish and unwelcoming.|Upon arrival, we dropped our luggage in the lobby and I went back out to park the car. Randy was standing in the yard as I drove past. I approached him on my way back in and extended my hand while introducing myself. He literally recoiled, covered the lower part of his face with his shirt, and extended his right elbow. It looked like he was expecting a punch. I asked him: “What is the matter?" to which he replied: “Well, you never know”. If he simply did not wish to shake hands and maintain social distance, he could have politely refused. His reaction was so dramatic that I was stunned. He did not say anything else in terms of greeting, so I simply walked away. This set the tone for our stay.||From there we met Amber, who serves as greeter and housekeeper. Amber is a gem. She toured us around so we would know where everything was. She mentioned that during breakfast preparation, the cooking aisle in the kitchen was not to be used by us, and we should remain on the opposite side of the large island. Duly noted. ||The next morning, I went down to get us coffee while my wife dressed. I took less than one step towards the cooking aisle and realized my mistake. In the split second it took me to correct myself, Randy bellowed “You can’t go that way!”. I told him I was aware of that to which he added “Oh you knew?” as if I needed another reminder. This was completely rude and unnecessary. As I prepared my coffee, he continued to stare at me as if waiting for me to make another faux pas. At this point I realized that we should have no further unnecessary contact with Randy. So out for breakfast we went.||Later that day, as we returned from our lovely day in town, Randy was once again standing in the yard. As we passed by, he confronted us about not attending breakfast and whether we would attend the following morning. Again, the tone rude and unwelcoming. We kept our responses short, knowing full well that breakfast at the inn would be out of the question.||Our instincts were confirmed the next and final morning of our stay as we checked out. Randy could be overheard loudly ‘presiding’ over the folks having breakfast in the dining area.||Randy clearly needs to review the job description for “innkeeper”.||We didn't meet Randy’s wife, Pattie, until our check out. She seems nice enough.||So, steer clear of the CMI if you are looking for hospitality and...

The Captain's Manor Inn is beautiful, the location is great, the rooms are lovely, but the innkeepers are terrible. I was told that the previous owners / innkeepers were fantastic, but the new owners, in particular Randy, are passive aggressive, rude, arrogant and never allow you privacy or alone time. To summarize our experience...Randy's behavior became so outrageous we left the Inn several days early without explanation just so we wouldn't have to interface with the innkeepers again.

As a little background, I have worked in Customer Service in a management position for years and can say without a doubt that Randy's behavior would have resulted in disciplinary action and even dismissal in most organizations.

Here are some highlights...

Randy went out of his way to try to interrupt our private conversations repeatedly to the point we didn't feel comfortable spending time on the porch or main lobby without having to stop and entertain HIM while we were on vacation.

He harassed my Father to the point of stalking him around the house to let him know of new rules he decided to enforce on a whim (rules that he created after my Father asked and was granted permission) in what seemed to be an effort to bully him. This happened on multiple occasions.

Randy repeatedly insulted my Mother because she is a vegetarian and doesn't eat meat or eggs for breakfast. Instead of accommodating a guest with a dietary preference my Mother was made to feel as if she was difficult, unaccommodating and ruining THEIR time. Breakfast is included in the price to stay at the Inn and vegetarians have numerous options for breakfast- oatmeal, cereal, yogurt, muffins, bagels, pancakes, the list goes on. However, Randy told us that we should eat elsewhere and insulted my Mother by saying rude comments like, "well eggs don't moo" and "oh, you don't eat that either?" all with a ton of attitude. Needless to say we ate elsewhere. So if you have a dietary preference or food allergy make sure you don't stay here unless of course you want to feel like a burden and not a guest.

If you want a pleasant, comfortable and relaxing time in Falmouth stay somewhere else. This Inn has everything going for it, but unfortunately it has Randy going against it and that is a...

When my wife and I made a last minute reservation to spend 10 nights at the historic Captain's Manor Inn in Falmouth, MA, we were apprehensive about staying so long in one place. It looked great on their website, but we had never spent so long at a bed and breakfast inn and wondered whether it would work out okay. Our fears were groundless. As we began the last phase of our month-long vacation in New England and the Cape, we were warmly welcomed and felt instantly at home. We had a very pleasant, comfortable room with high, wide windows on two walls and our own spacious veranda area. There was a bistro where we could help ourselves to free beverages at any time (plus delicious daily cakes or cookies that miraculously appeared every afternoon). A communal lounge doubled as the breakfast room, although in warm weather we ate outside on the wrap-around veranda. With only eight rooms, guests could get to know each other and compare notes at the communal breakfast table, in the bistro, and in the beautiful grounds, where we could lounge and relax whenever we wished – fortified with cold drinks at regular intervals.

With all B&Bs, a key element is the staff, and especially the innkeepers. The Captain's Manor Inn is blessed with outstandingly fine and good-humoured innkeepers. Trish is brilliant at helping guests to relax, providing information and generally engaging with each individual on a one-to-one basis. Kevin grooms the gardens and cooks a mean breakfast, varying the menu daily, and even, specially for us, coming up with some new breakfast options so that we didn't get bored with the food during our comparatively long stay. Both innkeepers are very hands-on and seem to make plenty of time to chat with guests. The Inn is very well located, literally five minutes walk from the centre of town – which features a very pleasant, friendly main street larded with good restaurants and enticing shops – ten minutes from the beach, and five minutes from a twelve-mile cycle path that leads to several local attractions. Whether you stay for one night or a couple of weeks, at the Captain's Manor Inn you are guaranteed a genuinely warm welcome, great food and premium quality hospitality; all at...