Comfort Inn & Suites Kissimmee by the Parks — Hotel in Four Corners

I would not stay at this hotel again. They did not tell us that the hotel was under renovation and construction during our stay, it woke us every morning regardless of do not disturb sign, and they offered neither a room change nor a refund.

Detailed account:

Upon our arrival to the hotel on Saturday February 3rd, we were greeted by Lisa at the front desk. She charged an additional unforeseen hotel service fee for our stay and assigned us to room 327. At first, we were not able to access the room using either key card. I tried several attempts and could not get the door to open. I’ve stayed in many a hotel so I know key card access can be tricky, yet I was unable to figure out the timing to get inside the room.

I went down and reported the issue to Lisa who said she would have maintenance look into it, and she assigned us to the room above on floor 4. She also mentioned this room would be nicer since the 4th floor was being renovated. This was the first we’d heard of this hotel being under any kind of construction.

Upon exiting the dirty elevator (see pics) onto the 4th floor we were immediately greeted with paint fumes. I had hopes that our room would be spared from the smell and continued to access the room with no difficulty from our keycard. Upon entering the room it was evident that the smell would be present there as well. The bathroom tile grout was covered in white Sheetrock dust and still had blue painter’s tape on the walls.

We were apprehensive about asking for another room change but we knew that 7 nights in paint fumes was probably not the best idea so I went down and requested a second room change. Lisa seemed slightly annoyed, but said she could put us back in room 327.

We finally entered room 327 and remarked that while not as renovated as our 4th floor room, it was free of paint smells and the bathroom was ironically cleaner. The sheets were stained, but the bed was comfortable (see pics).

Saturday night, our first night, was peaceful and we slept no problem. I assume that this was because it was the weekend and no construction was being done on a Sunday.

Monday morning I was awoken around 8am by noises upstairs. All hotels have some noise so I wrote this off as either kids running around, or perhaps even someone having sex. We went about our day and returned close to 11pm from a long day at Disney’s Animal Kingdom.

Tuesday, the third morning, we were awoken by much louder noises: loud hammering, sawing, drilling, men shouting, wheels rolling across the floor, scraping, etc. I immediately realized that this was the renovation she had spoke of. I immediately called the front desk and Lisa answered. I asked if we could change rooms or even be put above the fourth floor. She stated that no matter where we were in the hotel we would hear it and that even she could hear it on the second floor. I asked if there was a discount or refund offered and she flatly said, “no”, with no apologies.

I then called customer service: the Choice Customer Relations Department and filed a formal complaint. They informed me that they were unable to give any kind of compensation until we had checked out, and that they emailed the manager of our hotel who would do something about it. They also expressed that we needn’t worry, and that they too would be upset about active construction in a hotel they were staying in. We left for Universal and returned again close to 11pm. We decided to sleep in the next day and set our alarms for 9:30am

The next morning, Wednesday, was the exact same. Incredibly loud banging starting at 8am sharp. I called the Choice Customer Relations line again and they expressed surprise that no manager had responded or contacted us regarding the issue. They assured me it would be taken care of, to continue documenting the noise by video, and that someone would be in touch or t This is unacceptable behavior, especially from a hotel affiliated with Disney.

I would attach video but this site doesn't...

Where do I even begin. We get to the hotel late because our airport was far away, we check in and get into our room only to be disappointed because I paid for a superior king room and was given a room that was 5x smaller than what I paid for. I go up to the front desk and they tell me that is the room I booked for them to tell me it’s not and I show them what I booked on booking and they then tell me that booking.com screwed up the booking and they don’t have a room available that I paid for until the next day. They kept telling me they weren’t even sure if they had a room available for our stay even though we paid for that specific room. The next day rolls around and the room isn’t ready until 4PM. My boyfriend and I get back to the hotel after being at the parks all day, get our new room keys and move our stuff from the old room to the new room, we get up to the door AND THE KEYS DONT WORK, so we have to go back down to the front desk so they can re activate our keys. The room we actually booked and paid for is nice however the bathroom is tiny and the door nearly hits the toilet when you open it. It was freezing outside so we turned the heat on and even with the temperature up to 80 the AC system only blows out cold air. The heat doesn’t work. We had to ask for extra blankets because our room is cold. We go to wind down and watch some TV on the smallest hotel TV I’ve ever seen that has only a few working channels and most of them are in Spanish. We’re watching a show and in the middle of it, the channel shuts off and says no signal. Classic. Don’t leave any change or money out in the open and leave your room because housekeeping will just take it. We left change out by the tv for the vending machine and forgot about it when we left and came back and it was gone. My boyfriend went to get breakfast one morning g while I was getting ready and waited 10 minutes for an elevator and when it finally came a house keeper with a cart was in it, looked at my boyfriend, laughed and closed the doors on him and wouldn’t let him in. We missed breakfast. We come back from spending another long day at the parks and we get up to our room and find out we’re locked out. Our keys just stopped working, the front desk told us that if they’re near our phones they won’t work- they never were. The people who were in the room next to us were loud and obnoxious during the night, and I’m talking 12-4am… the walls are damn near paper thin and they would not shut up. We’re trying to sleep because we have to get up early and I go to call the front desk and there is NOTHING on the phone that says where to call for the front desk or any type of service. I had to get on my phone and look up the hotel to call the front desk. I sat on the phone while it rang for over 5 minutes before someone at the front desk finally answered. This hotel says it offers shuttle service to the parks which was nice because we couldn’t get a hotel at Disney and would basically have to Uber everywhere. What a JOKE that is, the shuttle times were only once at stupid times like 7am for Seaworld when seaworld doesn’t even open until 9am or Epcot at 11am and so on, and then pick up was at 5, so if you want to stay for fireworks, you’d have to get a ride elsewhere. Whenever housekeeping did come, they’d make the bed and take the trash but not clean anything else, they also took back the extra towels we asked for. Overall, I have not been to the front desk of a hotel SO MUCH in my life it was ridiculous. While it may look nice and be close to the parks I would not recommend this hotel. This is probably the worst experience I’ve had and even with the mix up with the rooms, they offered us no...

We don't travel frequently, but several times a year we do and stay almost exclusively in Choice Hotels. We have generally been satisfied with the stays. I'm not one to publicly post complaints on the rare occasion that a business falls below the mark for their product or service, so I won't start now. However, I believe it serves no good to ignore poor service and not make the business aware of a problem, in the hope that the owner will take the information in the spirit it is intended to correct the substandard situation.

The first problem was no wash-clothes in the room. When I walked to the front desk to make the clerk aware, she apologized and said she was washing wash-clothes in the laundry at that time and would have them ready in about 30 minutes. Upon returning to the room, my wife advised that there was only one blanket for the two bunkbeds that our grandchildren were preparing to sleep in.

The curtain on the window facing the outdoor pool was missing a hook on the center end of one section, which caused a large gap where the curtains closed and let bright light from the pool area to come into the room. I had to climb on a chair and "borrow" a pin from the sheer so the curtains would close properly and block out the light, which remained on all night.

The mini-refrigerator was leaking water. There was probably almost a gallon on the floor (walked through by the kids) and on the would cabinet under the fridge. We had put nothing in the fridge and it was empty, so the problem was either a blocked drain line or some other mechanical malfunction.

The pop-up drain plug in the bathroom sink was not attached to the lever in the tailpiece under the sink. It was just sitting there, sticking about 3 inches above its normal position. In what is likely a related issue, there was a rapid drip from the sink onto the bathroom floor beneath it.

I reported the last two issues to the front desk, and after the maintenance staff did not arrive within about 30 minutes, I returned to the desk to tell them that I had moved the fridge into the hallway and placed towels under the sink to catch the leaking water.

Now, a few points . . . I realize 30 minutes was not a long time to wait, as it was a pretty large hotel and I know the maintenance man was busy with other jobs. But it was around midnight and we checked in late and had to be up early in the morning, so we had to get some sleep and couldn't have the maintenance man knocking on the door at 1 AM or later, so I told the front desk clerk to disregard the problems until we checked out the next morning. Also, the lady at the front desk was very friendly, professional and apologetic for the problems were had to deal with. I didn't request compensation, but she said she could waive the $12 "service fee" that was supposed to automatically be added to the room rate. She said she would like to do more, but that she had no authority to do anything more than waive the $12 fee.

Any one of the problems we encountered with our room, taken alone, would not have caused me to blink. I realize "things can happen." But with all of the issues taken together, our stay was the worst we have ever had at a Choice Hotel, or any hotel for that matter. I hope the owner or management can rectify the situation that allowed these problems to occur in one...