Mint House Nashville – Music Row — Hotel in Nashville-Davidson

Let me save you a hassle -- just go somewhere else if you're traveling. I really hope my employer never books this place again...I wish I was at a hotel or AirBnB. I am stuck here for 5 nights and i already want to leave by the first hour.

First -- the pool closes at 10pm ("for quiet hours"). Quiet hours end at 7am, but the pool stays closed til 10am! Why?? Mgmt (Locale) can't say, because a totally different company owns the building (Millennium High Street) and therefore sets all the rules, they said. Locale owns some units in it. Essentially, Locale is just an impotent middleman. So, for all 5 nights I'm staying, I can't use the pool when I'm actually here and want to use it (the morning) before i go to work. But in order to know the hours, you actually have to text customer service, because there are no signs anywhere with hours, and it's also nowhere on their website; you cannot find anything, anywhere stating times to corroborate... What kind of company operates that way?? Everything should be in a written policy that is easy for customers to find and read...So unprofessional.

Second, it is so noisy outside at all hours, which shouldn't a problem, except that this building was somehow not designed with the planning and foresight needed in order to be a quiet space in the middle of Music Row; instead, allllllllll of the outdoor noise bleeds in. Really needs new windows or something...not at all soundproof for the location.

I also can't get my room dark for sleeping because, again, they failed to plan for the always-bright location, and only have vinyl slate blinds on the windows. No curtains to darken the bedroom area. Another disapppinting first.

But the worst feature by far is the enormous effort and literal legwork required by me, just to get in my room and stay there. SEVEN different steps to just be done with it, including to IMMEDIATELY go back down and re-park your car AGAIN, in a totally different area, AFTER you already got into your apartment -- and as a bonus hassle, re-enter the building from the opposite end you first came into, so you'll be turned around trying to find your room the second time. Seriously, I've traveled a lot for work, and never experienced such a hassle as this place!!! Read for yourself, the check-in instructions:

Step 1 Enter the RETAIL parking garage on the right ‍Temporarily park in any non-marked space and proceed to collect the clicker for the garage in your unit.

‍The Leasing Office will boot a car if: ‍- It is parked in future resident for over 2 hours. It is parked in a reserved space in the garage. It is parked in any handicap spot without a handicap sticker.

Step 2 Exit the garage and locate the building entrance on the left hand side as you walk out of the garage.

Step 3 Enter your access code on the touchscreen ‍Press “Virtual Key”. Enter a 5-digit code.

Step 4 Take the elevator to the 2nd floor and proceed to your apartment ‍Use the 4-digit Apartment Access Code that was emailed in the arrival instructions. Enter the code on the keypad above the door handle.

Step 5 Retrieve clicker and return to your car

Step 6 Park on resident side of the garage to park (right across from RETAIL parking) ‍Use your clicker to open the gate on the resident side of the garage. To avoid towing, park in any unreserved space, closest to elevator 1. Use the fob to ride elevator 1 back to your apartment.

Step 7 Settle in! ‍You’re all set. Use the key fob to access the pool, gym, garage and building entrances. To lock your apartment door when exiting, press Schlage on the keypad.

...Did that sound easy and relaxing at the end of a full day of cross-country travel? Nope, it sure didn't. And it wasn't.

The rooms are nice, yes, but it is off-putting and honestly creepy to stay for a week where other people live year-round...they know you're not one of them! I'd rather stay in a hotel where we are ALL strangers, not just feeling like a singular weird intruder, which also potentially puts a target on my back, especially as a solo traveler. So...

I shall start at the beginning. My partner booked this place for our much anticipated once in a lifetime visit to Nashville. Our flights were amazing, taxis etc. Then we get dropped off out side the apartment block, a key pad to the left hand side is all we can see , we had been given a code, so naturally thought that this would be the keypad to put the code number in, in order to gain access to the building. NOPE! You actually have to wait for someone to come out of the main door or blag your way in. The main entrance door has bits missing off it and has been victim to abuse. Finally we get into the block of apartments and make our way to the lift…. Several residents with dogs coming and going, one lady asked if we were Airbnb as she rolled her eyes. Getting to our apartment No 235, we were greeted with a twisted sign and a door frame that looks like someone has attempted to break in! The 4 digit code you are given is actually for this door, how on earth you would gain entry to the building other than “pissed” off residents helping out. Anyway once in the apartment we were greeted with , well what can only be described as a basement smell! Damp stale air! We immediately opened the blinds which were all down and closed adding to the basement feel I guess? Dirty windows full of dust, scuffed walls, chipped paint to most walls disappointing. On a plus it’s overlooking a pleasant communal garden area.

The apartment has lots of cupboards, so not really aimed at traveler’s as 75 % will never be used, however the walk in wardrobe was very handy with a few odd coat hangers . Bed comfortable enough and plenty of towels in the bathroom.

Could NOT find the hairdryer!!!! Very annoying with wet hair, as we needed to go out for food.

Kitchen….. 🙈 cutlery on offer was limited to say the least! No forks and only a table spoon and steak knives x2 , 5 saucepan lids and only 1 saucepan, honestly was starting to lose my patience by now! an assortment of odd glasses and plates and bowls with chips. Why? Basic stuff You would think that its standard to count and check these things prior to guests arriving.

My partner messaged the agent about our issues; cutlery was delivered the next morning and hairdryer later !

After night 1 we both started to feel sick, headache and muscle ache…. Every time we left the apartment we seemed to walk it off and by the time we got to downtown we were fine….. after 3 nights we came to the conclusion that the apartment was our problem! I think The air conditioning filters need attention or something does! We went on the Jack Daniels tour today and after an hour felt alive again , without a doubt our feelings iLL and breathing problems were down to No 235!

We decided to leave and book into a hotel for our last night a good night’s sleep before a 15 hour travel home is needed! The thin walls and constant coming and goings of this very busy apartment block, ongoing damp smell and depressing interior , I’d seriously think twice !

It’s worth spending more on a hotel in my opinion, at least there is always someone on hand to help if needed….. which certainly is not the case with this place.

AVOID!!!!!!!!

I really wish (I) had read the reviews on this accommodation. I have now…. Please DO NOT insult us with the suggestion that we come back again and have you meet us etc …. You should get in right the first time!

I’m writing this review from 1 hotel, a super calming clean delicious smelling place , with a bed as comfortable as a cloud. I guess this one is a case of “you get what...

I stayed at Locale- Music Row this past weekend for a full 3 nights.

Pro: • Location. This establishment is a 10 minute walk to The Gulch/Music Row/Midtown area.

Con: • No on site assistance.

• Staff is hit or miss. When we arrived we had trouble with the parking garage. It was late, we had driven 10 hours and as far as we knew the fob did not work. The instructions provided were not clear on how to operate elevators to get out/what the fob was. When we called no one answered, then we get a call back a little while later, still no explanation to what we’re doing incorrectly after a very thorough explanation of what we’re attempting. Instead we were placed on hold while speaking, hung up on, then not called back. A text was sent another half hour after that to offer an instruction and apology for inconvenience. We didn’t receive real help/a solution until the next morning when we worked with someone else.

• they did offer us free parking for our stay due to the inconvenience

• The complex and our room were dirty. Giant stains outside the other doors, crooked door number signs. Dust and dirt accumulated in the elevators. Constant smell of weed everywhere from the parking garage to the hallways. Our bathtub and shower curtain were visibly stained. There were smudges on the walls. The sheets had a musty odor.

• Maintenance was needed. Lights were burned out throughout the room. The fridge was not working to cool anything. We asked at one point to have the bathtub looked at because it was not training and we were told they would put in a ticket. No follow up after that. We fixed it ourselves and didn’t contact them about our other issues because it was clear they would not be resolved before we left.

• Walls are especially thin. We heard arguments and music and people walking through our...