Airport Motel — Hotel in Ord

Let the staff know I would be arriving after 10pm. When I arrived, the key was in an envelope with my name on it. I was a little worried about bed bugs from the other reviews I read but was happy to report there were none and the room was clean. I found the room accommodating. The bed was nice and firm and I got a good night's sleep. I was surprised to find there was no clock so I had to depend on my body waking me up on time. There was a refrigerator but not plugged in. There was no dial tone on the phone and found that it was unplugged. When plugged in, then it worked. At check out time, I could not get a response at the office window even after waiting for 10 minutes so I just left my key. There was a sign that said 'Coffee available' but I never found any coffee or cups. I would definitely recommend this motel to my friends just go prepared just knowing there are a few things missing. The McDonalds has been closed since Aug 2015 and the only breakfast restaurant I could find was an Arby's at...

This is not a hotel that understands the needs of a frequent traveler. ||||First, the door was not locked. There is no way to lock the knob from the inside, but there is a sign above the knob that states it is "always locked on the outside". Not true. I left my room and came back to find the door open. I discovered this after I had spent the night. It's does have a chain, so at least I had that...||||The desk service is terrible. I requested a hair dryer when I arrived. The person at the desk said she would look for one and bring it to my room. Didn't happen. I tried to call the desk to inquire the next morning. No answer. I went down to the desk to inquire. No one there. No answer of the bell. ||||The rooms are okay, but dated and need some deep cleaning. Housekeeping clearly forgets to look under/behind beds when cleaning. I found a bottle lid and a straw...fairly benign, but off-putting. ||||Bottom line, stay if you absolutely have to, but keep driving if at...

Wouldn't stay there again. First thing that was wrong was that we called and booked a room with 2 queen beds. Our room had 2 full beds. Then there was no toilet paper anywhere in the room and the floor felt dirty when I walked on it barefoot. Luckily I got to the front counter in time to get some before they closed for the evening. And finally, our 1 year old son found a partially drank beer bottle on the floor by the edge of the bed.

Left two notes for the manager, once when we left the next morning, and when I didn't receive a call back I called three days later and left another message. Still never got a call back, so that evening when the manager was supposed to be there, I called again.

The manager/owner apologized but would not offer a partial refund or anything to compensate for the horrible room experience we had.

I've worked in room service for hotels, and there wasn't one bed that we didn't check under, whether it was...