SpringHill Suites by Marriott Peoria — Hotel in Peoria

The staff there was very kind and helpful as well as superbly friendly and I was pleased with the location of the hotel. The breakfast provided was excellent. The food tasted very good, the staff made sure that nothing ran out for the size of the crowd. Since I was late arriving to breakfast Saturday morning, I was especially happy that the staff did not start pulling the food early, even though the crowd had dwindled. I also noted that the staff was surprisingly prompt at cleaning any mess, so the whole area was clean and welcoming.

The room I had was very clean and I felt very comfortable there. The cleaning staff seemed to take care of even small details in cleaning. Very commendable. When I first walked into the room I noticed that it smelled clean (no offensive odors) and with the curtain open and a small light on, it gave the appearance that the room was set up and waiting just for me. The bathroom was clean, even in the corners and hard to see areas. The staff was excellent at taking care of any mess I had lying around without disturbing anything else. They were also very pleasant to speak with when I met them. They all seemed to be the kind of people I would enjoy sitting down with. I was pleased with the television selection and that it was easily visible from both the couch and the bed. I was also happy with the WiFi and Ethernet connections which were about 5Mbps. (Note: the cellular was 20Mbps) The bed was comfortable. I like that while it was a firm mattress, it was also soft. While it is difficult to please everyone, I felt that this was a good overall fit for all guests. Needless to say, I slept very well.

I would like to offer special thanks to three individuals who helped make my stay one of the best at a hotel. Those people are (never got last names) Mgr. Jeff, Cali and Matt. They had answers for all of my questions and always seemed to make time for me as well as the other guests. Cali was the first person that I met at the hotel and was a cherish to deal with. She took care of all of the details of my check-in (as well as check-out) in a very quick manner while also being personable (and always a smile and genuine kindness). Cali noted that I had traveled a considerable distance and made sure to put me in a room TWO levels above the football team that was going to be there later Friday evening. Consequently, I barely even knew the team was there... I had a very restful and...

Need a place to stay with little kids to break up a trip to Indianapolis. We found Springhill suites in Peoria and thought it can’t be that bad because it’s a Marriott property. Boy were we wrong. ||When we arrived we found out the pool was “down for maintenance”. In reading reviews it sounds like the pool has been down since at least January. We went to look at the pool to see what was going on. There were HVAC units being stored in the pool room and the lights were hanging out of their sockets in the pool itself. No mention of this was made when I called the hotel to make my reservation and discount was offered for the misleading information. ||Upon entering the room you could tell it was very dated and lacked maintenance. My 1 year old son quickly found that the door stop was not secured to the floor and was found sitting with the door stop and a 4” screw after he pulled it out of the carpet. ||The good about the hotel is it is near a lot of decently priced food options. ||Time for bed, or so we thought. The beds are very hard, pillows too soft and sheets scratchy. This made for a short night. ||In the morning we got up to find that the shower in our room was broke and we could not shower. Thankfully family was staying in an adjoining room so we could shower over there. We called the front desk and they said “we can give you 1500 points” uhh ok I guess. That does nothing for me since I still don’t have a working shower in my room. Also, how was the shower even cleaned when the shower was broken. ||We headed down to a very limited breakfast. The highlight of the breakfast was the microwaved sausage patties that resembled hockey pucks. ||My son had white socks on in our room for less than 2 hours. When we left the hotel the socks were so dirty from the floor in our room that we had to change them. The carpet is full of stains and there was no way housekeeping had done any floor cleaning in the room. ||We made a list of issues during the stay and made contact with the front desk upon checkout. Sorry’s were given but they couldn’t not process any refunds as the GM had to review the issues first and they were not present at the hotel at 9:45am on a Friday. We pressed some more and were able to get an employee to process full refunds on both rooms. ||Trust the reviews on here. Marriott has lost a customer over their blatant disregard for...

Need a place to stay with little kids to break up a trip to Indianapolis. We found Springhill suites in Peoria and thought it can't be that bad because it's a Marriott property. Boy were we wrong.

When we arrived we found out the pool was "down for maintenance". In reading reviews it sounds like the pool has been down since at least January. We went to look at the pool to see what was going on. There were HVAC units being stored in the pool room and the lights were hanging out of their sockets in the pool itself. No mention of this was made when I called the hotel to make my reservation and discount was offered for the misleading information.

Upon entering the room you could tell it was very dated and lacked maintenance. My 1 year old son quickly found that the door stop was not secured to the floor and was found sitting with the door stop and a 4" screw after he pulled it out of the carpet.

The good about the hotel is it is near a lot of decently priced food options.

Time for bed, or so we thought. The beds are very hard, pillows too soft and sheets scratchy. This made for a short night.

In the morning we got up to find that the shower in our room was broke and we could not shower. Thankfully family was staying in an adjoining room so we could shower over there. We called the front desk and they said "we can give you 1500 points" uhh ok I guess. That does nothing for me since I still don't have a working shower in my room. Also, how was the shower even cleaned when the shower was broken.

We headed down to a very limited breakfast. The highlight of the breakfast was the microwaved sausage patties that resembled hockey pucks.

My son had white socks on in our room for less than 2 hours. When we left the hotel the socks were so dirty from the floor in our room that we had to change them. The carpet is full of stains and there was no way housekeeping had done any floor cleaning in the room.

We made a list of issues during the stay and made contact with the front desk upon checkout. Sorry's were given but they couldn't not process any refunds as the GM had to review the issues first and they were not present at the hotel at 9:45am on a Friday. We pressed some more and were able to get an employee to process full refunds on both rooms.

Trust the reviews on here. Marriott has lost a customer over their blatant disregard for...