CityFlatsHotel - Port Huron, Ascend Hotel Collection — Hotel in Port Huron

I am not usually the type of person who evaluates or criticizes other people’s businesses, but I feel compelled to share the terrible experience I had in hopes it might serve as advice for anyone considering staying at this hotel.

On the day of my stay—just two hours before check-in on the day before Labor Day—I received a phone call saying my reservation, which I had made through the hotel’s own website, was being canceled due to overbooking.

After a three-hour drive, I had just arrived in Port Huron and was only five minutes away from the beach when I rushed over to the hotel. At the front desk, the receptionist told me, “I don’t know why this happened.” Imagining how difficult it would be to find another hotel on a holiday weekend, I asked if at the very least they could cover the price difference if I booked a nearby hotel myself. She said she couldn’t make that decision and called her manager. The answer? Because of their self-serving policy that “the hotel can cancel at any time for any reason,” they would not pay the difference. It’s not like I was trying to book a Ritz-Carlton suite.

Fortunately, the DoubleTree nearby had availability and we were able to stay there. When I explained what had happened, even their receptionist was appalled, saying, “That’s awful. The hotel should absolutely cover the difference!” I completely agreed. If I could, I would take five stars away from this hotel and give them all to the DoubleTree.

This is a free country, and these are free times. I can’t tell you to stay here or not to stay here. But if you do, I strongly recommend calling several times in advance to make sure your reservation is actually confirmed.

By the way, my family and I are Asian, and I sincerely hope that had nothing to do with this unreasonable cancellation.

For me, this hotel deserves no stars at all, and frankly, I think the hotel itself does not need to exist.

Finally, to the young and beautiful receptionist who treated us with sincerity—I truly hope you find a proper workplace, not one owned by such...

This hotel deserves no stars. Horrible. We got a call two hours before the check in time that they realized they overbooked the room due to their system errors and have to cancel our reservation. We were already in Port Huron after the long drive. We asked to pay the hotel that we will be reserving on that day but the owner refused. The owner said they CAN cancel the reservation anytime per their policy. So this means your reservation can be cancelled any time like last minute, and they refuse to give anything to compensate. I don’t trust the reservation they take and of course we won’t be reserving this hotel in the...

Rooms are awesome but very noisy. No amenities were open both days I was there. Location is good, bridge is cool but noisy and incredibly annoying after the novelty wears off. You seriously need to sound proof - huge oversight. Too expensive for what it is in my opinion.

Also no...