HoteLumière at the Arch - A Caesars Rewards Destination — Hotel in St. Louis

Let me start by saying , I paid ZERO for this room, I have free rooms around the country and any Caesars property via comps... So I had never been to St Louis before, Im and Orioles fan, they were in town for a 3 gm series. I called the Horseshoe casino, gave them my player number, they comped a room here. Normally I am comped suites, but with no play history here, it was a normal room instead of 4 seasons. Both hotels are technically off property for the casino, but connected via a catwalk.

Okay now... The room , the single dirtiest room ive ever been in. Awful smelling! Floor wet and sticky! Remotes for tv sticky and covered in residue, bad foul mildew like odor in the room, so bad it drenched clothes I never wore! Simply hung up in the room, when I got home I smelled it on the clothes , had to wash immediately! It was truly disgusting! I had to go buy lysol and cleaning products just to be able to sleep..

Hot tub was closed entire time. I get in my personal one at home nightly to help my back. So that sucked. Also NO POOL ! (since covid I was told when I asked) It was 94 degrees the 2nd day we were staying there.

If you love weed, you will LOVE it here. Every where I turned it reeked of mary jane. Personally I dont smoke, and hate the smell. It was the elevators , which one set by our room was out of service entire stay! Then in the stairwells, outside the room, the entire place 90 percent of the time .. AWFUL!

Auto Gratuity added at Gordan Ramsay's place there. On a party of 2 ! Nothing was mentioned before hand of such a thing.. And TBH, it cost our server a few bucks! Auto was 18 pct on our bill for lunch which was over $100 . Which I never pay for a meal in a a casino anyways, as I have a few 100,000 rewards credits. Its all comped, but it made me burn more points automatically and I would have personally left this server 20 - 22 percent. But when its on a party of 2 and not told ahead of time, you get NOTHING else!

The grill, cheapest meal there, also comped. Was good! Suggest it, fresh and cooked to order..

Mortons, made a reservation for it at 530 Tues, and the Os game was 645.. Stadium is less then a mile away and does offer a FREE shuttle to game and back. Which is nice.! So Mortons, they ignored us standing at host stand for several mins, only 2-3 tables in the place, we were in jerseys and hats for the ballgame, guess they didnt think we needed to be there. After a few mins I see a server and holler "HEY". He comes over and sits us but without MENUS! A host comes by 3 mins later to our table. "Um.. Do u have a reservation ?" As a matter of a fact I do! Next a server finally comes over and gives us menus. From there on it was fine, but was a bit annoyed at the approach and being ignored. Wound up with bacon wrapped scallops, twin lobster tails, baked potato for and then lobster ravioli split between my GF and I. All were excellent !! That meal did not have an Auto Gratuity added. Well over $100 as well. For the record I left exactly 20 pct. Our server was good once they stopped acted like we did not belong there...

Casino floor, lack of games! Not enough tables open ! Huge wait lists for poker room only running 1 or 2 tables. Blackjack tables packed and SUPER SMALL max bets allowed ! High limit room not open, and will NOT raise table limit to make it high limits rules like other casinos I stay at will do when that room isnt open. Was in Biloxi just last week, penthouse suite comped and super clean room and was lovely. This place in St Louis is a DUMP!

The city surrounding it , TBH. Is very small and outdated and kind of falling apart! I live close to Atlanta, I am used to things being open late if not all night. St Louis seemingly shuts down at 930-10pm. Even places advertised open til 12 am, Walked in at 1012, told it was last call, kitchen closed and they were locking the doors in 5 mins...

I think it may be one of the worst trips I have ever been on. Can not imagine ever being back. The atmosphere, the people, and then the hotel ROOM ! OMG.. I can not say enough about how...

This company is unethical. Do not patronize them. I got an offer for 2 nights/wk so I decided to book 2 nights ahead of the holiday weekend because I haven't had a vacation in a long time. And, if it was nice, I wanted to get a room for my parents' 50th anniversary too. I made a reservation about a week in advance and saw a $50 debit taken from my checking account the day before so I figured I was set.

I packed my bags, called an Uber, and went to check in, but they wouldn't let me pay with my debit card because it was prepaid. I told the clerk my debit card seemed fine for car rentals, rent, business expenses, and gambling at their casino, but she said that it is loadable and their policy doesn't permit them to accept it. She said she would refund the deposit, but the only acceptable resolution was to produce a valid credit card. I do have a credit card, but I need to order a new card and, had they told me when they accepted it for the deposit, I could have ordered one in time. I asked where the ATM was so I could get cash and she told me that they do not accept cash payment.

Basically, they made a promotional offer and a reservation for which they held a deposit against in order to secure their risk of loss in the event that I did not show up only to refuse service in the end which is illegal. However, the most disappointing aspect of my experience is that a company whom many of my friends have worked for their entire career not only neglected their duty to comply with consumer protection laws, but also made me feel like I was 2nd class and that my credit status made me a nobody in their eyes. They made it quite clear that they did not care if they violated a law or caused me a personal loss and they had nothing to say until I produced a credit card.

I mistakenly thought that we were friends and neighbors and that we were celebrating a long-overdue vacation thanks to their hospitality. Instead, my rights were violated, bank account drained, hopes for vaction dashed, and feelings hurt. Since my Uber money was still being held as a deposit, I walked home dragging my luggage behind me -- teary-eyed, humiliated, and unable to explain to neighbors and building staff who just an hour earlier saw me load everything up in an Uber for a much-needed vacation.

Maybe I am nobody to you without a credit card, but I am definitely not a nobody. Like all entrepreneurs experience at various points in their careers, my credit situation may not currently be the most favorable, but that is merely a temporary circumstance and I will return to and surpass the the lavish level of income I was accustomed to and enjoyed no more than a year ago. I have a long history of making reality that which everyone tells me is impossible. I am exactly the kind of person you should be catering to if you want to thrive in our small city community in the long-term because I'm not just building a business; I'm building community and investing in friends and neighbors by providing them with services they need to defend themselves against your predatory style business practice.

Obviously, your business intelligence systems lack the sophistication necessary to identify the fact that my name has and will continue to come up at the top of your lists again and again when you are trying to identify IT talent to recruit.

In fact, I was planning visits to your casino with friends who would not otherwise patronize your casino. You already had an advantage because I live and have my office just blocks away from your property, but now you've blown it and I will be sure to steer my recommendations for accommodations and entertainment away from you.

This is a shining example of why our society is crumbling. We have lost sight of what is important and made short term corporate profit and greed the highest value. Your failure to respond to my grievances, both at the time of refusal of service and to this review only serve to bolster the view that this behavior is not unintentional or negligent, but, in...

We should have known something was wrong when we stepped into the hotel lobby. There wasn't anyone around except the two desk clerks "checking in" guests. The walkway to the elevator was dark, and you couldn't see the upper floors of the hotel. Only 1 elevator was working. The 2nd sign was when our key card wouldn't work in the elevator to get to our floor. The housekeeping staff scanned their key card so we could go up. Once we entered the room, the room was extremely cold. The thermostat was set at 50 degrees in November. The room was tidy but unclean. The bathroom floor was sticky. The faucet in the bathtub was dripping and it was clean. And to top it off, there wasn't any toilet paper in the bathroom. Just a roll of paper that had about 1/4 left. We couldn't call the front desk to request anything because the telephone was broken. We went down to the front desk and spoke with Don (he was great) and mentioned all the problems. We told him that we thought going to another hotel would be best. He agreed and said that he had to go speak with the manager. Brittany (the manager) came out with an attitude. We told her what was going on. She said that it wasn't anything she could do. We asked for a refund and that we were going somewhere else. She said that she couldn't because it was outside of the 24-hour cancellation window. We told her that it shouldn't matter. Then we asked to speak to her manager. She said that he wasn't on the property, and she wasn't going to disturb him with this. We made sure to get everyone's name and a copy of the receipt for what we paid. We then went to the St. Louis Union Station Hotel, and it was great! the room there was cheaper than what we were going to pay at this bad hotel. We called Caesar's to report and then told them that we didn't want to speak to anyone at the hotel because we had such a bad experience already. But they transferred us to Josh (supervisor) and he apologized for the service we received. He looked in the system and it showed that Brittany didn't even offer us another room to make it right. He said that he would refund the entire amount plus the extra $15 for early check-in. If we do not receive our refund, I'll do another post. But please do not stay here. Also, as we were waiting in the lobby, another guest came in and asked if the elevator was still not working. The clerk replied yes. This was an awful experience. The American Hotel & Lodging has a great customer service program that all hotel staff should complete. If you do go to the hotel to stay, please try not to interact with Brittany, she has a nasty personality and shouldn't work with clients in a hospitality setting unless she goes through...