AVIA Residences on Research — Hotel in Westborough

On the surface this place looks nice, however on the first night I went to pull the sofa bed out so the kiddo could go to bed and I discovered a dirty mattress (black stains yellowing etc). The mattress had no protective cover and no sheet. I checked the closet and there were no extra sheets. The only kind of bedding we found was 1 blanket (I will address this in a moment). I folded the nasty unmade mattress back in and the kiddo slept on the couch (which only had 2 cushions so every night the cushion ended up on the floor). The only pillows available for the kiddo were the flattened out gross throw pillows that were on the couch, so I took what was suppose to be my pillow and gave it to them. Once we got that figured out, my husband and I went to get ready for bed. We pulled what we thought would be a blanket, but the ONLY bedding on that bed was a fitted sheet obviously, but no comforter or blanket. All the bed was made with was a sheet and a thin white comforter cover that most hotels use to cover a comforter NOT a sheet. I have sensory aversions, so that rough textured cloth made me skin crawl! Had we had other options thia wouldn't have been an issue. The main office closes at 5, so we had no way of getting another blanket (the ONLY blanket I could find in the room was given to our kiddo so they could sleep comfortably. I literally didn't sleep the entire night because I was cold and shivering with absolutwly NOTHING to cover up with. The next morning while we were getting dressed for the day, my husband went to the office and asked for a blanket and a couple pillows. They said they would bring them right up. It took us about an hour to finish getting ready before we headed out (we had reservations at a specific time and we had to leave.) They never brought us a blanket or extra pillows. WE HAD TO PURCHASE OUR OWN BEDDING so we didnt freeze and could actually sleep. Moreover, the alarm clock was off by 2 hours and the time could not be reset and in the bedroom, there was a small TV that was so old that it only had 1 channel available because it had no remote and the buttons on the TV didnt work (no volume control, no changing channels etc.) You could only turn it on and off and when if you wanted to watch Nickledeon, the only channel available, all night you couldn't even do that, because the image on the screen was so dark most of the picture was not visible. This place is Ghetto!!! We will not be back and if you decide to stay there bring your own bedding and pillows. I'd highly recommend if youre going to sleep in the pullout bed that you bring a protective cover, some lysol spray and your own sheets, blankets, and pillows, because apparently this place doesnt feel like bedding is a requirement at a facility where people literally PAY TO SLEEP THERE!! Dont waste your money! Pay a little extra for a nice room nearby at a place that takes more pride in customer service and actually care about your stay. This place takes no pride in providing the necessary bedding guest should be provided with, and asking for proper bedding was an inconvenience. I hope this is seen and the necessary steps are taken to improve the stay for your guest. You should be embarassed and ashamed that...

(update: I just changed my star rating from 1 star to 3 stars after receiving a concerned call from management after posting my original review, below, and a refund for my stay.

It was explained to me that the person who had originally promised the refund for the unused portion of my stay is no longer with the organization, and that the property has plans for a near-future update.

Hopefully, by the time you are reading this review, some of those changes will already have been implemented.)

We live down the street from this hotel and needed a place to stay for three days during a part of our home renovation. My parents used to stay here when they visited us, many years ago, when it was a Marriott Residence Inn and it was lovely then.

The accommodations were so disgusting that we actually left a day early to live in the chemical smell from spray foam insulation, rather than spend another gross night in this place. Management promised (repeatedly - I called many times over the next week, for the refund that never arrived) to refund us for the extra day, and now I'm battling it out with my credit card company.

My husband described the room as a post-apocalyptic Marriott -- the kind of disintegrating building that would be left as the world began to crumble way. Everything was filthy or broken or smelled. The carpets were too disgusting to walk on barefoot, the walls had smears of dirt on them, the bed was all broken down.

The old tube TV in the bedroom, the size of a laptop screen, was completely non-functional. The living room TV picture was fuzzy and had vibrating vertical lines every inch or so. Someone had used the TV stand as a drilling surface and there were dozens of holes in the top.

The sliding door was missing the handle, and the cabinet doors in the kitchen were falling off their hinges. The couch cushions were mush and didn't stay on the frame.

There was mold in the bathroom tub, and the towels were threadbare. There was no soap or shampoo in the soap and shampoo dispensers - just plain water.

It had snowed the previous week, and the snow had frozen in an uneven mountain because nobody plowed it. There was no other place to park and it was almost impossible to get out of the car once you'd parked on top of th ice. I can't believe someone hasn't sued. But I'm sure that's coming eventually.

But dishonesty and cheating is the worst thing a business can do to a customer. Don't give these cheaters your money. Stay...

AVOID! ||||We actually live down the street from this hotel. We needed a place to stay for three days while they spray-foam insulated during a home renovation. My family used to stay here when they visited us, many years ago, when it was a Marriott Residence Inn, and it used to be very nice.||||We're actually in the middle of reporting some of the hotel charges as fraud as I write this. We ended up leaving the hotel early because it was disgusting, and were promised a refund of a night's stay. We called 5 times because the refund never processed, and each time got a runaround. We're still waiting for that call from a manager we were promised.||||Our stay was, frankly, awful. My husband said it felt like we'd broken in to an old Marriott Residence Inn after the Apocalypse. The room smelled, the bed was broken down and sank the middle, the carpets and the walls were FILTHY.||||The TV, which was the size of a laptop, in the bedroom, didn't work at all. The TV in the living room had dozens of vibrating vertical lines interrupting the picture. Someone had also used the TV stand as a workbench, drilling holes all across the top.||||The sliding door was missing the handle, and the cabinet doors in the kitchen were falling off their hinges. The cushions on the pullout couch were broken down and miserable to sit on.||||The bathroom was just gross, with mold in the tub. You could literally see daylight through the towels if you held them up. There was only water in the shampoo and conditioner pumps on shower wall. The watery liquid that came out of the body wash bottle still had a little scent to it, although it didn't suds up, and I suspect that will eventually be watered down until it, too, is nothing but water.||||It had snowed in the previous week, and the snow had frozen up. The parking lot had never been plowed. We were forced to park on a mountain of ice, which made it treacherous to get in and out of the car each time, and to unpack and pack. Someone is going to get hurt and sue, but I guess management doesn't care about that either. ||||Find another hotel, any...