Mood Hair Lab — Local services in Rome

I am an American studying abroad here for a year and found this place through google and saw it had very good reviews and great customer retention - so I had high hopes. I booked a Keratin treatment and a woman's haircut. The Keratin treatment is so good (which is why I am leaving 2 stars not 1) but unfortunately, I felt like the treatment I received and the choppy haircut needed to be shared with the world.

For those who don't know, a keratin treatment is a lengthy process (hats off to the hairdressers who do them) and I have a lot of hair - so I went in knowing I would be in the chair for 3+ hours (and spending a lot of time with the person who was going to be doing the treatment). I don't know much Italian and my hairdresser seemed to not know much English so I didn't mind the silence for the duration of the treatment (because I assumed we wouldn't be able to understand each other) - flash forward to the end of the Keratin treatment, my hairdresser does a very rough chop of my hair, pushed it to the front and asked me if I liked it, to which I responded no because it wasn't very uneven. My hairdresser then calls over the other person working at the time who fixed it by pulling out a razor to get everything to be straight across. My previous haircuts have all had layers.

At this point they have had to cut off a little bit more length than what was discussed to get the hair as even as they could and because I am just a 21 year old girl, in a foreign county, just having sat in a salon for 3 hours in dead silence, I start to cry a little (not my proudest moment). I am looking in the mirror and my hair is still uneven but I just really wanted to be done with the appointment so I just said it was fine and we completed the cut.

My hairdresser washes my hair and starts the blow out and he all of a sudden starts asking me questions in perfect English like we didn't just spend the last 3 hours in silence.

I would recommend Americans who are visiting or studying who don't speak Italian or people who don't want a choppy haircut to...

Bad experience as a 21-year-old international student. I spent over five hours getting highlights and a haircut. I asked for layers and ended up with bangs I didn't ask for. And then those bangs I didn’t ask for are significantly crooked (a shorter strand behind a longer one). The hair strands don't flow together evenly, as you'd expect when you ask for layers. Instead, there's a random cut where the bangs begin, and the strands don't flow together evenly at all. It felt like the stylist wasn’t using the right cutting techniques and was just cutting randomly through my hair. I speak a little Italian and the stylist spoke English pretty well, so I don’t understand what went wrong. I told him I wasn’t satisfied with it, but at that point he couldn’t do anything else of course so I asked if he could just stop cutting. No discount was offered. I also asked for highlights and showed them a sample photo they asked for. See the two side-by-side photos... in my eyes, the color I got is way too blonde. Besides that I think my hair was handled very aggressively, combing tangles in and out. That made the 5 hours even more uncomfortable. It’s not totally bad, however it’s not what...

He started freestyling when cutting my hair and didn’t tell me before he was done. I did not get the haircut that i asked for at all. “I think this is better,” he said, when I told him that it wasn’t what I had asked for. I will be wearing a hat for the next month. (edit): For some reason, I can’t respond to your response, so I’ll just edit my original review. We DID agree on a certain length yes, but that was the hair on the side of my head, NOT the hair on the top of my head. I showed you a picture and I can tell you that what you gave me look nothing like the picture. If you think saying it was a ‘buisy day’ is an excuse, then don’t accept customers if you’re fatigued; tell me to come back later. In the end we did not agree on the haircut. You said we did, but no, we agreed on the fact that the middle part was the better option after the disappointing cut you gave me. When I show hairdressers the exact same pictures that I showed you, they cut it just fine - So please don’t use my age as a reason for inexperience. I’ve had the haircut I showed you for the past 3 years. My friends literally told me they hope I didn’t have to pay...