Malabar Gold and Diamonds - George Town - Pulau Pinang - Malaysia — Local services in George Town

Went with my partner to find my rings but staff refuses to speak ENG/BM. My partner can speak Tamil so he does help translate but I dont understand why this have to happen. This experience has happened twice both times I went there. I dont understand why they refuse - do they not see me as human too? lol

Update: They reached out to us and apologise, which we do appreciate. However, since we will be their customer until next year, we will see if they walk the talk and actually improve or just reaching out for the sake of preserving online rating.

They asked me to take down the review because they claimed it would affect the salesgirl job but feel like it would be unjust. My first experience of only entertaining my partner by speaking Tamil was by the store manager. At one point, when I was joking with my partner saying "Eh my ring, I choose lah", he interjected by saying "No no no. It's the guy who pays so you have to follow him". Such a degrading statement. Lol, I actually cried after I left the store. For my second experience, the salesgirl refused to speak ENG/BM as per my initial review. Despite so, I must highlight that she went the extra mile in finding us the rings that I like. She went to the back and tried to open new rings /show us various designs

Honestly, the management should not threaten the livelihood of salesgirl whom is trying to make ends meet. They should in fact see this as a wake-up call to the management and is reflective of the company's culture & policy.

We will update if similar incident to this were to continue during...

Subject: Feedback on Recent Experience at Malabar Penang

Dear Customer Care Team,

I am writing to express my disappointment with a recent visit to your outlet in Penang Georgetown on October 8, 2024. I had planned to purchase jewelry for my mother’s birthday, but my experience was marred by the behavior of one of your staff members, Rani Victor.

Despite visiting several shops in Georgetown and only finding the design I wanted at Malabar, Rani provided me with incorrect pricing information and did not acknowledge her mistake when I sought clarification. Her attitude and demeanor were unhelpful and unfriendly, which was surprising compared to my experiences at other jewelry stores in the area.

I have always had positive experiences with other jewelry retailers, and this was my first visit to Malabar. Unfortunately, it left a negative impression. I hope you consider addressing this issue to enhance customer service.

Thank you for your...

Quite bad service. Some of THE customers and even myself were waiting for long time, nobody is bothering us, some of them went back, I was waiting there standing in front them, not even asking anything, the new ones entre, straight servING them. HELOO EXCUSE ME "MALABAR" STAFF DONT YOU SEE US, OR JUST WAGGING TAIL AT YOUR REGULAR CUSTOMERS OR THOSE WHO BUY BULK AMOUNT OF GOLD!!!! The lady who is big size finally came after I called her, of course customers wants to try the jewel see and decide, while that moment, she goes and serve another customer she left and serve the another customer, we were standing there like death trees, who would show us the jewels that we prefer ??? PLEASE TRAIN YOUR STAFF PROFESSIONALLY, RESPECT EVERYONE EQUALLY AND THE ETHICS, DONT SHOW FACE TO ANSWER CUSTOMER QUESTIONS REGARDING THE...