Ancient Dynasty Massage & Spa (Upper Thomson) — Local services in Singapore

Disappointed! First & the last visit here.

Went on a non-peak period, Tuesday midnight to be exact.. Family of 5pax. To be honest it was a last minute thing so had no choice as other places were fully booked. We have been patronizing the other outlet at Siglap and it was really good, even after midnight but sadly it was full. Smooth booking and receptionist is friendly. Four of us had the usual Deep Tissue Massage for 90 mins and another 1 of us had the foot massage. Overall checked with the rest ~ Their massage was also as bad as mine. :( So here's what happened during my 90 mins massage;

1. Aircon was too cold.
2. For the whole 1 hour plus was like a "slow motion" kind of massage as I guess she was taking her own sweet time to pass the time..
3. 90% - Forearm and elbow , 10% - Pressure using hands/fingers (this 10% were only used during the last 15 to 20 mins time nearing to the end when I was lying facing up.)
4. Forearm was used to press and slide across my body just like how you spread the kaya on your bread but this one is using Forearm and Oil instead.
5. Elbow was pressed down at different parts of my body for at least 20-30 seconds each time. (Yes I counted as the clock on the wall is ticking just beside me.)
6. She pressed in between my thumb and second finger so hard that it's painful as I was typing the review now.
7. And ya, I was supposed to wipe off the excess oil all over my body as it was self service I supposed.

Just to highlight, it's not my first time going for a massage and I would normally go for a massage at least once or twice in a month (at other places). I'm not a review kind of person but I really felt cheated and just wasted $375 for all 5 of us. Came with a tired and sore body but came back with a painful...

My recent visit to here was notably disappointing. Although I accept responsibility for being approximately 10 minutes late due to navigation issues and was prepared to shorten my appointment time, the problems I encountered were more extensive.

Firstly, the receptionist neglected to ask about my preferred treatment, opting to process the payment and direct us to the massage rooms. I presumed that all treatments were similarly priced and expected the masseuse to consult with me beforehand, but unfortunately, this did not happen.

The massage itself was underwhelming, with the exception of a satisfactory shoulder massage. Another distracting aspect was getting serenaded by patrons from the adjacent pub at random intervals, which significantly detracted from the relaxing ambiance one would expect. Future clients might consider bringing earplugs or establishment could consider better soundproofing.

Additionally, I was surprised by their strict policy on identity verification. Despite the Singapore police website stating that providing an identity card number suffices, the establishment insisted on seeing the physical card. This could potentially inconvenience other customers.

Overall, the experience left much to be desired, both in terms of service...

Hi Ancient Dynasty. I like to highlight on your therapist by the name of Mimi. On the 21st of Feb. This was my second time visiting your spa. I had a good experienced on my first visit attended by Fivy at the reception & a good body massage by a lady from China. But this time around I asked for a 2hr foot massage. Princila told me the therapist will do an hour massage on each leg per hour. Mimi started off on my left leg which was a good fine pressured massage. When it comes to the right one, the pressure was way lighter & I can say it’s as good as just strokes, obviously she’s not putting in any effort on the right leg probably thinking I was asleep. I was having a pain on my right foot on the ankle area & hope Ancient Dynasty can atleast ease it but what I experienced was just a waste of money & totally not worth this visit! Iv been texting you through Instagram, email & website. Princila the receptionist finally reverted to me the following day only to apologised of the poor service received. Is that your service recovery? That’s not acceptable for the 2hr & money wasted, most importantly the foot pain was not getting any better after the visit. To the higher management I...