DomésticoShop Diagonal — Local services in Barcelona

Horrible, unprofessional,and disrespectful company. They don't have any value for their clients,and they try to do their best to humiliate you. I ordered a lamp,after 3 months they told me they will ship it in the first week of August,then no news until September,and after my email they said it is not their fault,they made me cancel my order and after they said because I cancelled,they can not offer any discount as a compensation. I also bought another lamp from their webpage,it had a discount,then after a week they sent me an email saying that the price was wrong on their own webpage,and I should pay more or just cancel my order,and they don't accept any sort of responsibility as it was an honest human mistake.

Horrible company, don't waste your...

Worst customer service I've ever experienced, really disappointed. Late deliveries (2-months late!), made a hole in my wall while installing a string library, sent parcels to the other side of the city and had to go myself to pick that up. And today I was supposed to receive my sofa and I left the office early, to get a call when I had been waiting for them for an hour telling me that they won't be able to deliver today.

Try another shop if you can, there are plenty of options. You'll safe...

Can't believe that I order with them. Now as I'm seeing all the bad reviews about the customer service. e.g. ordered 4000€ piece in Sep 2020, delivered in Feb with missing pieces, today (12.4.) still no response or the missing pieces.

If you pay attention: asking questions, they don't know anything about the products. All positive feedback (funnily only form "Local Guides" which seem never to buy anything) is only about the products but they are just a reseller, use them as a showroom, but order then from the stores directly. Saves you so much trouble.

REGARDING TO BELOW "RESPONSE FROM THE OWNER" Creo que está tratando de encubrir su mal servicio aquí. En cambio, sea más agradecido e intente mejorar su mal servicio en lugar de poner excusas. Todas las respuestas a las solicitudes son malas. No puedo encontrar un positivo. Solo algunos comentarios positivos sobre la sala de exposición. Realmente deberías investigar eso. Ya les he informado sobre mi pedido, lamentablemente conozco muy bien ese correo electrónico. Todavía esperando las piezas de repuesto. Ha pasado más de medio año. Todavía no puedo creer esto.

UPDATE 23.5. Still missing one piece, which was promised for the 30.4. No message no nothing from Domésticoshop....