Office Depot — Local services in Bellevue

I'm being extra gracious with the two stars. The service was sub par, despite what I was looking for. Headphones. I can only imagine buying something more substantial would utterly break this person's ability to think. Mr. Castenada was far from the "above and beyond kind of Customer Service" one would expect. Having worked in retail the answer "I don't know" is the weakest approach to gaining the customer's confidence in service and products. I was comparing the price of headphones and trying to understand why two sets of headphones by the same brand were vastly different in price. Turns out at the check out they weren't but a mere $2 different though I was adamant to know why the product was worth buying. After all, I like making sound decisions (pun intended) if at all possible. Lastly, I asked about the Return Policy to which Mr. Castaneda replied in a snark manner, "It's 14 days..." which surprised me since most places have a 30 day Return Policy....again he had to reply in his pompous manner, "It's 14 days....for electronics."

Now I understand why most people shop online....especially for office supplies despite having the desire to see the item in person....in the online shopping world does one rarely have the great opportunity of having the kind of in-person interaction I had with the pretentious lazy prick, Mr. Castenada.

May be I will give this Office Depot another try once they fix their electrical systems as the lights kept flickering....Corporations want good feedback,...

THE BEST service at Office Depot EVER! You know it's the pandemic, fresh with new scary viral variants, so who wants to be inside anywhere with strangers, right? And, seriously, who demands hard copies of documents anymore? I mean, hello, 21st century calling. Nonetheless, I no longer have appliances that gobble trees, but needed a manuscript printed out for a luddite. Love Love LOVE that I could upload it to the Office Depot Print center, get a text telling me it was ready, AND -- wait for it -- get all 17 measly pages delivered to my car while I'm ordering curbside pickup from Panera. And then, to top it off, the sweet young guy asked me to check that all pages were there while he waited in the drizzle. I mean, if this is what the pandemic is doing to customer service, I say hooray!. Oh, and BTW, the are on the ball in the realm of copyright protection too. I had labeled my manuscript with my pseudonym and put the copyright notice on it as I do with everything I write. Office Depot wanted me to come in and fill out a copyright form because my credit card name and document author name didn't match. Instead of finding that annoying, I found it wonderfully protective. The easier solution was cancelling the first order, removing the copyright from the document and re-doing the upload and...

horrible experience! no one else was in the store. I was acknowledged and the person told the girl at the register in the copy area ( she had her back turned) that she had a customer, girl ignored her, she told her again, waited at least 10 minutes for her to stop what she was doing (clicking on one page but not doing anything) to turn towards me - another associate came up and pointed out the email address I could email the file to. I sent the email and let the girl know it was sent. Another 5 minutes goes by and she hasn’t checked the email. Another associate comes up, the girl doesn’t know how to get into the email. associate gets her into the email and leaves. Girl closes out the email and waits…….i ask if she got the email because i got one that said they received it. She tells me she’s trying to get back in….. now another 10 minutes have gone by. She doesn’t call for help, I go find someone that can help her and this person doesn’t know how to get in the email either. Now, finally, a manager shows up. I told every one what i needed, they said not a problem. Now the manager shows up and tells me she’s going to charge an additional fee because I’m willing to wait for them. WTHeck. My time is valuable too- the lack of urgency and poor customer service was just too much at...