GameStop — Local services in Berea

Called store in advance for an exchange on a misshipped product (new PS system shipped without game included- game should have came with system) from internet and a repurchase on a new PS system with game included for Christmas - Berea store was close to me that had system.

Store employee gave verbal go ahead for exchange; drove from Somerset, Ky, (45 minute drive), to store. Upon arriving to store SAME store employee that gave verbal confirmation for exchange declined exchange - said she misspoke when giving confirmation. She confirmed her decision with her district manager with phone call with my son and I present in store.

I then traveled another 25 minutes North to Richmond, KY, and made exchange. Richmond was very understanding with the situation and completely worked to make it right...

Somerset and Richmond, KY, stores are great to deal with.

CANNOT PUT INTO WORDS HOW RUDE AND DISMISSIVE BEREA STORE EMPLOYEE WAS AS TO MY TIME AND TROUBLE IN DEALING WITH HER. SHE COULD HAVE CARED LESS THAT SHE CAUSED MY FAMILY TO DRIVE FOR AN HOUR ON HER WORDS AND TO LEAVE HER STORE WITH NOTHING BUT...

I went in after an aim controller for my psvr setup. They were not busy as I was the only customer. I looked for about 10 minutes before asking the employee who did promptly inform me they don't have any. And probably won't get them. This is a gaming store.... It's GameStop for crying out loud. I rate a 2 as I don't see any reason I should have to order a controller online when such a huge named gaming store is nearby. Disappointing, but that's why Amazon offers...

Looked online, found the game my kid wanted, it said in stock. I took my kid there to get it and was informed that they in fact didn't have it. I asked why it said they did online and also why the case was on the shelf? I was told "that's the way they make us do it now, and we don't get paid enough to care." Wow!! Really? With an attitude like that and lack luster customer service, I think he...