GameStop — Local services in Birmingham

Worst Gamestop experience I’ve ever had. Quick back story, I had to cancel a special edition pre-order because I needed the money at the time. I’m not familiar with collector items, and I thought I could come back at another point before the release to reserve another order. Well the guy (I forgot his name, short Caucasian fellow) told me AFTER they cancelled my order that I couldn’t come back and order another one because they were booked. I told him it’s okay, I need the money anyway, and at the time I thought I could just go to another location and pre-order (again, I’m not familiar with special editions since I usually don’t get them). Well I quickly learned about 3 weeks later I couldn’t. Fast forward to today. I walked in, and I asked the guy why he didn’t inform me before I cancelled that I couldn’t get it anywhere else. He insisted that he did, and I kept telling him that if that was the case, I would’ve just found another way to keep my pre-order. Yes I needed the money at the time, but why would I cancel my pre-order if I honestly knew I couldn’t get it anywhere else? That doesn’t make sense. We went back and fourth for about a minute or so, and he’s clearly getting irritated with me. So I stopped and said “look man, I’m just trying to figure out if there’s anything I can do because I didn’t know that all the stores would be sold out like this.” And he looked at me and was like “nah, it’s just 1 large corporation.” So I told him “for future reference, to let people know before they get their refund.” And all he had to say was “okay.” I said okay well I appreciate it. He didn’t even say have a goodnight or I appreciate you. Nothing. Really the worst experience through Gamestop I’ve ever had. Honestly this whole experience wouldn’t have been that bad if I didn’t get so much attitude the second time I came by to figure out if there was...

I just want to say thank you for letting me get your last spider-man MTG collectors booster today. The 2 bearded guys that run this store (the rest of the employees are great too) have always been so passionate and knowledgeable about the product they sell and not pushy with the stuff GameStop corporate requires them to do for a sale. They just do it with such grace and expertise.

I was able to get another spider-man collectors booster today along with a couple final fantasy and LOTR regular boosters at a competitor I’m not going to name.

You guys should start a discord for discussion and releases and events you are trying to do. If there are any mtg related cards that you are looking for and I have them, I’ve opened packs and given a card to you both. I’m more of a collector now besides being able to do sealed and rarely standard. If I have it and you want it. And not expensive it’s yours and I’ll bring it to you just let me know.

I gave you my number a hour ago for the possible sealed event. Text me and I’ll look and bring it to you for being awesome...

I waited 2 hours and was 3rd in line without a pre-order for the Switch 2. According to this photo from the official GameStop website, this shouldn’t have been a problem. Instead I was told at the register that there was no extra merchandise available for sale. Only what was preordered. What a waste of my time. And on top of that I was embarrassed by the person running the store because he loudly announced that I was clearly confused about what was going on. At least 2 other people also got out of line due to not having a preorder.

Edit: I should also have mentioned that my husband went to this location on 6/3 to clarify whether or not a preorder was needed to purchase a switch 2 on 6/4. The employee assured him they would have limited stock available for first come first serve at the...