GUESS — Local services in Bloomington

As I walked into the Guess Store a gentleman in-line before me was speaking to Francesca about returning an item and I happened to notice she wouldn't accept it (due to her own discretion). Unfortunately I was next in line. Before I was made aware of this store's return policy, at the time of my purchase (I wouldn't have purchased these items had I known), and waiting 15 minutes, I was not able to return any of my items for cash or charge?? Furthermore, Jess decided to only accept one item in-return for store credit. If I would have known I wouldn't be getting ANY of my money back I wouldn't have wasted my time traveling to the store and I wouldn't have spent the gas and time to get there. I will not be returning to the store in any capacity, and as a result I will be contacting the Better Business Bureau in hopes to get my money back. Lastly, this store in particular will lose 3 or more regular/NEW customers due to this incident,...

I had an horrible experience at this store: I purchased some items including a shirt, the price on the shirt was $34.00 and the cashier who stated that she’s The Manager charged me $44.00 for the shirt. When I told her that the tag price had $34.00 she told me that the NEW price for the shirt is now $44.00 and if I come back tomorrow the shirt will be further increased to $49.00, she refused to make the necessary price adjustment that reflects the price on the tag. This is clearly an incident of price gouging. How can this Guess justified a $15.00 increase on an item. I will definitely be taking this matter to the Minnesota government and inquiring with my attorney. I am writing this review to tell buyers to beware of price gouging. I will be returning all the items I purchased due to the poor customer service and the failure of the management staff to take responsibility of selling and item as marked. Buyers...

I seriously cannot speak highly enough of Kenyata! (sorry if I spelled your name wrong, I’m terrible with remembering names). I walked in looking for a wedding outfit (semi dressy), happening 3 hours later, (yes I’m also terrible at planning for events 😅), and he was on it! He helped me put a few outfits together to see which one I was feeling the most, and I loved that he was really straightforward and keeping it real when the ones I chose weren’t wedding vibes 😄. I also had to run next door for a makeup appointment and didn’t have time to stay to have them fix the watch I bought to fit my wrist, and he did that while I was there, walked to my appointment to see if it fitted right, and walk back to still remove a few links. He ended up coming back to bring me the watch fitting perfectly! Really went above and beyond knowing I was such in a...