Pandora — Local services in Champaign

I bought my daughter a New Year gift in Pandora store in Champaign Illinois November 27th.

After wearing a ring for less than 2 months it was in terrible condition (several stones were green and the enamel wore off), though she never took a shower in it, nor use any lotions wearing it!

When I came to Pandora on Neil at in the Mall where I purchased it employees told me that they can’t do anything about it even that I have a 1 year warranty! I was very upset with their attitude and customer service!

BUT, when I came to NY city and went to Pandora store they changed me the ring for a new one right away without asking any questions.

So my 1 star is for the customer treatment in Pandora store in Champaign Mall!

It also calls for a question why a local shop does not follow general...

went in today and was helped by Gena. she was very attentive and listened to my needs for an anniversary gift. she took the time to show me several necklaces and charms which fit my occasion. what i did not realize before i left the store was that Gena had done something special for my gift. i have been buying items from pandora for years and even though the associates at other stores have always placed the item in a pandora box then in a bag, none of them did what Gena did today.

i got home and presented the gift to my wife. little did i know, Gena had actually gift wrapped the box in fancy black pandora wrapping paper!! my wife was thrilled and i couldnt believe it. i am so impressed with her customer service. she is a valued employee and we need more like her in...

don’t like this store or the people who within it at this current time. aren’t professional, helpful and they act stuck up working in a retail store which completely confuses me. Champaign location needs a new stuff with better attitudes bc the girls and one boy that work there aren’t cutting it. hopefully I have no issues with the gift I got today so I don’t have to return but definitely won’t recommend...