Cafe De Vapor — Local services in Clarkston

Very very poor customer service knows nothing of vape mods,juice,different coils etc.... Should not be behind the counter imo. Has to call manager to check anything and not to mention 30 ml and 60 ml bottles BOTH the same price and almost 26 bucks. Definitely not going back, and told me the juice was a strawberry watermelon flavored "Drooly" by bad drip, and when I got home it was grape I can't stand grape I definitel would not of purchased it if she told me the right flavor....and u know FDA cant do nothing once it leaves the store what a joke

Response- Accurate to what was told to me by your employee I didnt see prices anywhere for juice and what about telling me the wrong flavor and also telling me that coils are only sold by the box and not singles when there was sharpie writing on the boxes That read 3left,2 left etc... Completely different from any other vape shop ive been to and if she would have said anything about grape and not strawberry watermelon I would have picked a different new flavor try instead of what I'm used to. then to refuse a trade in because it left the store for 10 minutes long enough to smell it and figure out it was disgusting and smelled like Grape tylenol or baby medicine knowing she said the wrong flavor profile is wrong!! And that's the main reason for my 1 star I was ok with the price at the time, All the "accurate" info I received was from your employee and your store.......

Also this was my first experience in your store.

You Hiring?? I could assist your customers...

I had to add to the following post. I was contacted by management via messenger and given a very generous offer to make this right. Very impressed with the extra effort given. Makes all the difference!

Decided to switch to a mod for the first time. It was suggested I get 6 mg since I used 12 before. It made me very sick and was told probably too high of nicotine content. In the name of customer service and since that was the mg was what was suggested by worker I expected perhaps a discount on a new bottle of juice since it was a wasted $25 but nothing was offered. Although the attendant was very nice it was frustrating after spending over $100 the...

I stopped in CafeDeVapor-Vape Shop today and was blown away by the customer service. I'm sure I don't have to tell you all that good customer service is hard to find these days. Well I experienced GREAT customer service. I had the pleasure of meeting Dan today. He went above and beyond in helping me find a product that would work for me. He didn't just try to sell me something and get me out the door. He took the time to ask me questions and answer my questions until we found a product I would love. I will be recommending this shop to my friends and family. I will definitely be coming back! Thankyou Dan for...